Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
11
11
years of professional experience
Work History
President/CEO
M & C Retailers / QuickFlip Wholesale
08.2020 - Current
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Drove revenue growth by expanding product offerings and identifying new market opportunities.
Managed a team of drivers, providing support and guidance to improve performance and productivity.
Maintained compliance with all regulations, avoiding fines and penalties for the organization.
Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Organized records of vehicles, schedules and completed orders.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Negotiated with suppliers, vendors and other representatives.
Checked items received against items ordered by verifying receipts.
Area Sales, Merchandiser, & Equipment Manager
Hershey Creamery Company
03.2019 - 07.2020
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
Inspected merchandise for quality and arranged proper display location on floor.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Implemented sales strategies to generate leads and maximize profit margins.
Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
Area Director
BFS Foods
08.2017 - 05.2018
Oversaw daily operation of 7 restaurants within West Virginia, Pennsylvania, and Maryland
Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
Tracked hours and inventory usage, and prepared associated reports.
Utility/Order Taker/Delivery Truck Helper
Hershey Creamery Company
04.2017 - 08.2017
Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
Checked outgoing orders for accuracy before delivery.
Assisted in reducing order errors with meticulous attention to detail while inputting data.
Achieved timely fulfillment of orders by consistently meeting established deadlines.
Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
Adapted quickly to new software systems used for managing customer orders, ensuring minimal disruptions during transitions.
Improved customer satisfaction by promptly addressing concerns, providing accurate information, and offering solutions when necessary.
Assistant Manager
Lids Locker Room
04.2015 - 08.2016
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
General Manager
Cold Stone Creamery
08.2013 - 03.2015
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Introduced new methods, practices, and systems to reduce turnaround time.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.