Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Milush

Summary

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

11
11
years of professional experience

Work History

President/CEO

M & C Retailers / QuickFlip Wholesale
08.2020 - Current
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Organized records of vehicles, schedules and completed orders.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Negotiated with suppliers, vendors and other representatives.
  • Checked items received against items ordered by verifying receipts.

Area Sales, Merchandiser, & Equipment Manager

Hershey Creamery Company
03.2019 - 07.2020
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.

Area Director

BFS Foods
08.2017 - 05.2018
  • Oversaw daily operation of 7 restaurants within West Virginia, Pennsylvania, and Maryland
  • Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
  • Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
  • Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
  • Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
  • Tracked hours and inventory usage, and prepared associated reports.


Utility/Order Taker/Delivery Truck Helper

Hershey Creamery Company
04.2017 - 08.2017
  • Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
  • Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
  • Checked outgoing orders for accuracy before delivery.
  • Assisted in reducing order errors with meticulous attention to detail while inputting data.
  • Achieved timely fulfillment of orders by consistently meeting established deadlines.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
  • Adapted quickly to new software systems used for managing customer orders, ensuring minimal disruptions during transitions.
  • Improved customer satisfaction by promptly addressing concerns, providing accurate information, and offering solutions when necessary.

Assistant Manager

Lids Locker Room
04.2015 - 08.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

General Manager

Cold Stone Creamery
08.2013 - 03.2015
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

BBA - Business Administration And Management

Salem International University
Salem, WV
04.2019

Skills

  • Leadership Team Building
  • Organizational Leadership
  • Strategic Planning
  • Operational Excellence
  • Employee Relations
  • Crisis Management
  • Operations Management
  • Project Management
  • Sales and Marketing
  • Business Development
  • Contract Negotiation

Timeline

President/CEO

M & C Retailers / QuickFlip Wholesale
08.2020 - Current

Area Sales, Merchandiser, & Equipment Manager

Hershey Creamery Company
03.2019 - 07.2020

Area Director

BFS Foods
08.2017 - 05.2018

Utility/Order Taker/Delivery Truck Helper

Hershey Creamery Company
04.2017 - 08.2017

Assistant Manager

Lids Locker Room
04.2015 - 08.2016

General Manager

Cold Stone Creamery
08.2013 - 03.2015

BBA - Business Administration And Management

Salem International University
Nicholas Milush