Nicholas Mitchell

• Organized and led cross-functional teams to ensure customer specifications are met throughout the entire life cycle of a project, and deliver successful product launches.
• Analyzed product lifecycle performance metrics to identify trends, risks, and opportunities for process optimization.
• Communicated analytical insights to non-technical stakeholders to drive staffing and planning decisions.
• Led continuous improvement initiatives informed by root cause analysis, and performance data.
• Built recurring reports and dashboards to monitor operational performance, and drive continuous improvement.
• Successfully managed multiple concurrent projects by prioritizing work based on business impact, capacity constraints, performance data, and delivery timelines.

• Primary liaison between internal stakeholders and external clients.
• Developed and implemented project trackers to meet and maintain business standards.
• Coordinated with internal departments, as well as external stakeholders, to ensure the successful completion of projects.
• Organized project documentation for easy access and reference by the team.
• Partnered cross-functionally to improve productivity and operational effectiveness.
• Identified bottlenecks, quality issues, performance gaps, and presented findings to management.

Responsibility 1: Step Up Program.

• Managed a team of 6 to 9 participants in two groups, responsible for project management, including scheduling, resource allocation, and ensuring program goals were met.
• Mentored participants, fostering an environment of learning and development.
• Partnered with site coordinators, organized resources, and managed timelines to ensure seamless project execution.
• Collected feedback for program evaluation, then integrated feedback and insights into future program iterations, ensuring alignment with broader organizational goals.

Responsibility: 2 Kings, Chavez, Parks, and Upward Bound Activities.

• Led a team of five in the Chavez Park Program and Upward Bound Activities, overseeing the development of functional requirements, setting goals, and defining performance metrics.
• Conducted focus groups and created surveys for program evaluation and assessing program effectiveness.
• Gathered and analyzed data to identify key trends, and draw meaningful insights from complex datasets.
• Delivered presentations and reports, interpreting findings to both internal and external stakeholders.