Nicholas Mlynarek

• Handled incoming emergency calls from stores, assessing situations and providing immediate guidance and support to ensure quick resolution.
• Delivered critical support in high-stress situations, maintaining composure and providing effective solutions to ensure swift problem resolution and customer satisfaction.
• Excelled in high-pressure environments, consistently prioritizing urgent tasks and offering immediate assistance to resolve complex issues..
• Effectively managed high-pressure situations by providing clear communication and prompt problem-solving in response to emergency store reports.
• Monitored campus security systems to ensure the safety and well-being of students, staff, and visitors.
• Conducted regular checks of security protocols and surveillance systems, identifying potential risks and addressing concerns in a timely manner.
• Responded to security alerts and incidents, coordinating with campus security teams to maintain a safe environment.

· Produced well-written reports detailing Product loss, injuries, and onsite damages.

· Controlled reduction of loss inventory by protecting company assets.

· Reviewed CCTV footage to obtain evidence of theft, trespassers, and safety violations.

· Trained new officers on their operational duties and enhanced their knowledge of their duties

· Planned, organized and scheduled strategy collaboration with other asset protection officers.

· Built cross-functional relationships with business partners to reduce losses.

· Participated in inspections to ensure operations are running smoothly

Created and conducted background checks and investigations on new applicants for the company

· Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.

· Followed national, state and local safety, health and sanitation guidelines to protect guests.

· Maintained high customer service standards during high-volume work shifts and fast-paced operations.

· Collaborated with team to deliver timely service of items.