Nicholas Moore
Matteson,IL
Summary
Highly motivated and dynamic professional with a relentless drive for learning and a proven ability to thrive in collaborative team environments. Eager to contribute my energy, adaptability, and enthusiasm to a team of professionals dedicated to achieving excellence. Possesses strong communication and interpersonal skills, coupled with a passion for acquiring new knowledge and skills. Known for my positive attitude, strong work ethic, and commitment to continuous improvement. Ready to bring my passion for learning and collaborative spirit to contribute effectively to a dynamic and high-performing team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Valvoline
04.2024 - Current
- Led and trained staff to ensure efficient operations and high-quality service.
- Delivered exceptional customer service, resolving concerns and promoting additional services.
- Managed daily operations, including staffing, inventory, and financial transactions.
- Achieved average ticket sales exceeding store manager's performance over the last 3 months.
- Assisted in achieving sales targets through product upselling and promotional efforts.
- Enforced safety and cleanliness standards, maintaining a safe work environment.
- Supported store manager in performance reporting, compliance, and operational improvements.
Customer Service Representative
United Airlines
05.2022 - 02.2024
- Assist customers with flight bookings, changes, cancellations, and seat reservations.
- Provide information on flight schedules, availability, and pricing.
- Address customer inquiries, concerns, and complaints in a professional and timely manner.
Mail Carrier
United States Postal Service
05.2019 - 05.2022
- Ensure accurate and timely distribution of mail to the correct addresses.
- Deliver mail and packages to residential and business addresses on assigned routes.
- Interact with customers in a courteous and professional manner.
- Address customer inquiries and provide assistance regarding mail delivery.
Sales Consultant
Sprint Wireless
01.2017 - 05.2019
- Achieving consistent monthly sales revenue growth.
- Successfully converting leads into sales at a rate higher than industry averages.
- Demonstrating the ability to upsell additional products or services to existing customers.
- Retaining a high percentage of customers through effective relationship management.
- Applied consistency in meeting or exceeding sales targets.
Education
Associate of Arts, Business, A.A. -
Prairie State Community College
Skills
- Leadership: Developed and communicate a clear vision for the team or project Built and led high-performing teams
- Problem Solving: Report writing and presenting critical thinking skills Led problem-solving initiatives to address challenges and obstacles
- Communication: Communicates goals, expectations, and feedback clearly and effectively Evaluated risks and benefits to determine the best course of action
- Team motivation
- Staff training and development
- Employee scheduling
- Customer relationship management (CRM)
Certification
- Microsoft Azure Certifications
- AZ-900; Actively studying for AZ-104.
Community Service
Matteson Library/Community Center Boys and Girls Club Chicago, Community Volunteer
Timeline
Assistant Manager
Valvoline
04.2024 - Current
Customer Service Representative
United Airlines
05.2022 - 02.2024
Mail Carrier
United States Postal Service
05.2019 - 05.2022
Sales Consultant
Sprint Wireless
01.2017 - 05.2019
Associate of Arts, Business, A.A. -
Prairie State Community College