NICHOLAS MORALES
Arcadia,CA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader / Infantryman
US Army
09.2021 - Current
- On a daily basis, I have to make sounds judgments and decisions as an Infantryman in the U.S. Army.
- I have to interact with the public, my peers, my subordinates and chain of command in a professional and respectful manner to accomplish the mission and meet the needs of the service as an Infantryman in the U.S. Army.
- I understand and interpret military code of conduct, enforce rules and adhere by regulations set forth by the U.S. Army.
- I have had to analyze information rapidly and make prompt decisions during live fire training requiring me to address multiple situations under high stress conditions.
- I have graduated from the U.S. Army Basic Training and Advanced Individual Training for One Station Unit Training.
- I have trained subordinates and peers on proper protocols and procedures set in place for infantryman and managed their success in the U.S. Army.
- Assisted in recruitment to build team of top performers.
Armed Security Guard
Archangel Protective Services
04.2025 - 08.2025
- Maintain safety and order by conducting routine patrols and monitoring surveillance equipment in high risk environments.
- Trained in de-escalation tactics; resolved conflicts professionally while minimizing use of force.
- Completed detailed incident reports, documents suspicious activities, and assisted in investigations.
- Ensured compliance with all local, state, and federal firearm and security regulations.
Sales Associate (Outfitter)
Fleet Feet
04.2025 - 08.2025
- Delivered exceptional, personalized customer service by fitting clients with the right footwear and gear for their specific running or lifestyle needs.
- Assisted in inventory management, restocking, merchandising displays, and store cleanliness to ensure a seamless shopping experience.
- Built lasting customer relationships through attentive listening, product knowledge, and consistent follow-up.
- Maintained expert-level knowledge of running shoes, apparel, and accessories to educate customers on the best options for injury prevention and performance.
Cashier / Catering
Corner Bakery Cafe
03.2014 - 08.2021
- Provided fast, friendly, and accurate service in a high-volume, fast-casual dining environment, ensuring guests received a positive dining experience.
- Operated point-of-sale (POS) system to take orders, process payments, issue receipts, and manage refunds or voids with accuracy.
- Maintained cleanliness and sanitation standards in all food preparation and dining areas in compliance with health regulations.
- Adapted to multiple roles including barista, runner, cashier, and food prep to support team goals and customer needs.
Crew Member
Chick-Fil-A
07.2016 - 01.2018
- Delivered exceptional customer service by warmly greeting guests, taking accurate orders, and ensuring a welcoming dining experience in accordance with Chick-fil-A's hospitality standards.
- Demonstrated 'Second Mile Service' by going above and beyond to assist guests, including offering refills, carrying trays, and handling special requests.
- Collaborated with kitchen and front-of-house teams to fulfill orders quickly and correctly, improving overall workflow and guest satisfaction.
- Excelled in multitasking between walk-in, mobile, and drive-thru orders while maintaining high service quality.
Education
Bachelor's of Arts - Psychology
California State University, Northridge
Northridge, CAAssociate in Arts - Social and Behavior Sciences
Pasadena City College
Pasadena, CAHigh School Diploma - undefined
Damien High School
La Verne, CASkills
- Patrolling
- People management
- Interpersonal communication
- Documentation and reporting
- Team building
- Problem-solving
- Expectation setting
Certification
- Basic Life Support (CPR and AED) (2025)
- UBC Military Veteran Program Millwrights (2025)
- Tennessee Detection Services Licensing Program
Armed Security Guard/CPR/Baton (2025)
- Military Clearance
Secret (2025)
Timeline
Armed Security Guard
Archangel Protective Services
04.2025 - 08.2025
Sales Associate (Outfitter)
Fleet Feet
04.2025 - 08.2025
Team Leader / Infantryman
US Army
09.2021 - Current
Crew Member
Chick-Fil-A
07.2016 - 01.2018
Cashier / Catering
Corner Bakery Cafe
03.2014 - 08.2021
Associate in Arts - Social and Behavior Sciences
Pasadena City College
High School Diploma - undefined
Damien High School
Bachelor's of Arts - Psychology
California State University, Northridge