Nicholas Moreno
Huntington Beach,CA
Summary
Driven and reliable, I excelled at Fixlaptop.com by enhancing system functionality, and delivering exceptional customer service. My expertise in desktop support and my ability to multitask effectively have consistently improved operational efficiency. I'm recognized for professionalism and for supporting end-users, ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Huntington Beach, California
02.2023 - 10.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Computer Service Technician
Fixlaptop.com
San Jose, California
09.2021 - 05.2022
- Maintained records of repairs and maintenance performed on customer computers.
- Tested computer systems for functionality before returning them to customers.
- Responded promptly to customer inquiries regarding product features, usage, installation.
- Documented all repair activities within a ticketing system for tracking purposes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Oversaw daily performance of computer systems.
Education
High School Diploma -
William C. Overfelt High School
San JoseSkills
- Desktop support
- Ticketing systems
- Support end-users
- Customer service expert
- Helpdesk services
- Reliability
- Multitasking
- Professionalism
Timeline
Barista
Starbucks
02.2023 - 10.2024
Computer Service Technician
Fixlaptop.com
09.2021 - 05.2022
High School Diploma -
William C. Overfelt High School
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