Nicholas (Nick) Mueller
West Allis,WI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Furnace Operator
Thermtech
10.2023 - Current
- Safeguarded product integrity by consistently adhering to company specifications during the heat-treating process.
- Monitored and completed up to 10 work orders per day
- Inspect the hardness results on hundreds of parts a day
- Conducted thorough end-of-shift handovers, communicating pertinent information to incoming operators for seamless transitions between shifts.
- Increased overall productivity by troubleshooting equipment malfunctions and resolving them swiftly.
- Assisted in training new hires on furnace operation procedures, fostering a supportive learning environment for their professional growth.
- Collaborated with the team for efficient material loading and unloading, ensuring minimal delays in the production process.
- Participated in cross-functional projects aimed at enhancing overall plant performance, actively contributing expertise in furnace operations.
- Ensured proper documentation of furnace operations, maintaining accurate records of production data and equipment status.
- Demonstrated adaptability in handling up to 8 furnaces simultaneously, adjusting priorities as needed based on shifting demands.
- Maintained a safe working environment, following all safety protocols and guidelines during furnace operation.
- Optimized production output with timely adjustments to furnace settings based on material requirements.
Warehouse Worker
Target Distribution Center
10.2016 - 09.2023
- Safely operated powered equipment such as forklifts and pallet riders
- Removed products from pallets, ensuring proper labeling and placing it efficiently on the conveyor system
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of up to 12 trucks per day.
- Maintained clean, orderly work environment free of hazards.
- Attentively operated the conveyable sorter system ensuring efficient functionality and flow of up to 100,000 cartons per day through the warehouse
- Researching and solving for not labeled or defective labels
- Worked closely with management to problem solve and find proactive solutions
Assistant Store Manager (2nd Asst.)
Jimmy John's
10.2013 - 10.2016
- Supervised 3-5 employees in providing excellent customer service to In-store, online, and phone order customers to ensure a pleasant eating experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Lead Technician
CPR Cell Phone Repair
09.2011 - 01.2013
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Repaired, upgraded and inspected up to 10 electronic systems per day
- Improved product quality by customizing tools and eliminating variability.
- Initiated contact with vendors and built solid working relationships.
- Completed projects by effectively applying technical and interpersonal procedures/techniques.
- Developed corrective action plans and prevention strategies to improve product reliability.
- Developed procedures to ensure occupational health and safety best practices.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Researched and implemented new technologies and equipment.
Lead Server
CRL Senior Living Communities
07.2008 - 09.2011
- Directed a team of 2-4 servers during meal times for Assisted Living and Alzheimer's care residents.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Documented special requirements (important allergy information) and discussed needs with kitchen personnel to provide customers with desired/required food and minimize complaints.
- Occasionally assisted CNA's with bringing residents to the dining room for meals
- Trained incoming staff on facility practices, culture and procedures to maximize job satisfaction and productivity.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
No Degree - General Studies
UW-Milwaukee
Milwaukee, WIHigh School Diploma -
Waukesha North High School
Waukesha, WI 09.2006 - 06.2010
Skills
Teamwork and collaboration
Team leadership
Employee training and development
Interpersonal skills
Excellent written and verbal communication
Multitasking abilities
Problem-solving
Conflict management
Goal setting
Operational efficiency
Critical thinking
Mechanical aptitude
- Attention to detail
- Forklift driving
- Machinery operation
- System monitoring
- Product inspection
- Quality testing
Accomplishments
- Supervised teams of 5 staff members.
- Collaborated with team of 4 in the development of a business startup
- Repaired over 1000 electronic devices by completing component replacements with accuracy and efficiency
- Met monthly revenue goals of $600,000 through effectively helping with the heat-treating process of metal components
- Assisted with the coaching of a youth football program to teach proper techniques and achieve a winning record
Timeline
Furnace Operator
Thermtech
10.2023 - Current
Warehouse Worker
Target Distribution Center
10.2016 - 09.2023
Assistant Store Manager (2nd Asst.)
Jimmy John's
10.2013 - 10.2016
Lead Technician
CPR Cell Phone Repair
09.2011 - 01.2013
Lead Server
CRL Senior Living Communities
07.2008 - 09.2011
High School Diploma -
Waukesha North High School
09.2006 - 06.2010
No Degree - General Studies
UW-Milwaukee