Nicholas Mullen
Saratoga,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple fields. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Auto Detailer
Enterprise Rent-A-Car
09.2022 - 11.2025
- Conducted thorough vehicle cleaning, including interior vacuuming, exterior washing, and waxing.
- Inspected vehicles for cleanliness standards and identified areas needing improvement.
- Operated specialized cleaning equipment and tools to enhance detailing quality.
- Trained new staff on best practices for vehicle detailing procedures and safety protocols.
- General customer service, and providing customers with a shuttle service to get to and from body shops.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
Customer Service Representative
Applied Industrial Technologies
09.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Executing Sales orders for clients using SAP and providing exceptional service with product knowledge.
- Creating excel spreadsheets to assure On-Time Dates are met in a timely fashion.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
Customer Service Specialist
Rexel USA
05.2021 - 08.2021
- Managed over 20 customer accounts including several strategic accounts and increased sales by 15% and exceeded all sales projected goals.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Sales Associate
An Jan Pet Feed And Supply
12.2018 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
Kitchen Manager
Chipotle Grill
06.2016 - 02.2018
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Responsible for inventory counts and and generating sales projections and goals sheets each month.
Education
High School Diploma -
Saratoga High School
Saratoga, CA2012
Skills
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Team-Oriented and Cooperative
- Upselling Products and Services
Timeline
Auto Detailer
Enterprise Rent-A-Car
09.2022 - 11.2025
Customer Service Representative
Applied Industrial Technologies
09.2021 - 06.2022
Customer Service Specialist
Rexel USA
05.2021 - 08.2021
Sales Associate
An Jan Pet Feed And Supply
12.2018 - 04.2020
Kitchen Manager
Chipotle Grill
06.2016 - 02.2018
High School Diploma -
Saratoga High School