Nicholas Munoz

Implementation of an Online Learning Platform

• Led change management effort for implementation of new educational LMS, resulting in 40% increase in user adoption and 10% decrease in support tickets.
• Build strong relationships with stakeholders, application users, and product owners.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
• Created and implemented contingency plans to address potential risks.
• Led sprint reviews and planning meetings to promote full team engagement.

Online Montessori Teacher Training Program

• Effectively utilized Microsoft Azure's DevOps features to launch a program that resulted in 50% increase in enrollment. Received commendable feedback from participants highlighting program's quality and relevance, which was achieved through efficient use of Azure pipelines for continuous integration and deployment, Azure Repos for version control, and Azure Boards for effective planning and tracking.
• Champion continuous improvement activities to reduce waste and increase productivity.
• Coached and mentored team members on Agile principles and practices, fostering culture of continuous improvement and knowledge transfer.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Applied agile methodology to shorten cycle time and achieve target margins.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Updated customers and senior leaders on progress and roadblocks.
• Generated reports for project progress and performance.