NICHOLAS MURDICK
New York
Summary
Dynamic retail executive with a proven track record in driving strategic planning and customer experience innovation. Spearheaded multi-million dollar P&L management and talent development initiatives, achieving significant revenue growth and operational excellence across diverse markets. Expert in cross-functional leadership and logistics management, fostering high-performing teams.
Overview
16
16
years of professional experience
Work History
Director of Showroom Experience and Retail Operations
THE BLACK TUX
New York
11.2018 - Current
- Delivered consistent year-over-year revenue growth across 40+ locations through strategic market planning, operational rigor, and customer experience innovation
- Led 20+ successful showroom launches annually, executing on-time and on-budget openings through seamless cross-functional collaboration with Design, Marketing, Talent, and Logistics teams
- Expanded geographic footprint into high-potential markets, positioning brand for sustainable long-term growth
- Managed multi-million dollar P&L encompassing financial planning, budget allocation, and resource optimization
- Implemented advanced sales enablement tools and CRM systems that significantly boosted conversion rates and customer engagement
- Optimized workforce allocation and productivity metrics to maximize efficiency while maintaining exceptional service standards
- Built and scaled high-performing field leadership organization including Area and Store Managers supporting multiple locations
- Reduced regional manager turnover while simultaneously increasing overall team productivity through strategic talent development and retention initiatives
- Created leadership pipeline and succession planning framework to support continued organizational growth
- Senior operating executive driving retail strategy and performance for digitally native, service-driven brand operating 40+ showroom locations nationwide.
Regional Manager
T2 TEA
New York
10.2016 - 11.2018
- Managed 6 store openings across major metropolitan markets, overseeing all facets of NSO from concept through grand opening
- Led hiring and development of boutique retail teams focused on elevated customer journey and authentic brand storytelling
- Ensured regulatory compliance and operational readiness across all new locations
- Partnered cross-functionally with merchandising, inventory, and visual teams to optimize operations aligned to omnichannel strategy
- Implemented staffing models and visual merchandising standards that enhanced brand consistency across locations
- Drove experiential retail strategies that meaningfully improved customer engagement and brand loyalty metrics
- Premium tea retailer entering major U.S. markets.
Senior District Manager
ABERCROMBIE & FITCH
San Francisco
02.2010 - 10.2016
- Promoted to senior leadership role with supervisory responsibility for 35 managers across flagship and chain locations.
- Led organizational diversity initiatives, performance management, and talent development at scale.
- Supervised, trained, and mentored leadership team consisting of 2 District Managers, 5 General Managers, 6 Store Managers, and 20 Assistant/Entry Level Managers.
- Served on 2013 Stores Diversity Council, creating and implementing diversity training and initiatives for international and domestic flagship/chain operations.
- Maintained supervisory oversight for only domestic flagship location.
- Promoted 3 General Managers to higher levels and 8 Assistants to Store Manager positions through targeted development.
District Recruiter & Trainer
ABERCROMBIE & FITCH
United Kingdom
09.2010 - 09.2011
- Recruited and trained 30+ Manager Trainees for 11 stores across region; several trainees subsequently opened stores in China and Australia.
- Executed full-cycle staffing for new store openings, hiring approximately 175 part-time associates per location over 10-week periods.
- Trained 6 new recruiters who assumed regional responsibilities in France, Italy, Spain, and Germany.
Education
Bachelor of Science - Advertising
San Jose State University
San JoseSkills
- Strategic planning
- Customer experience innovation
- Cross-functional team leadership
- Contract and vendor management
- Operational execution
- Talent development
- Logistics management
- Financial planning
- Project management
Qualifications
Multi-site P&L management, New market expansion, Showroom/store launch execution, Retail concept development, Omnichannel strategy integration, Year-over-year growth achievement, KPI-driven decision making, Conversion rate improvement, Sales enablement deployment, Workforce productivity enhancement, High-performing team building, Leadership pipeline development, Talent retention strategies, Cross-functional collaboration, Change management, CRM systems implementation, Sales enablement tools, Digital-native operations, Process automation, Performance analytics
Timeline
Director of Showroom Experience and Retail Operations
THE BLACK TUX
11.2018 - Current
Regional Manager
T2 TEA
10.2016 - 11.2018
District Recruiter & Trainer
ABERCROMBIE & FITCH
09.2010 - 09.2011
Senior District Manager
ABERCROMBIE & FITCH
02.2010 - 10.2016
Bachelor of Science - Advertising
San Jose State University