Nicholas Murray
Warren,MI
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing 20 plus years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Telecommunications Technician /Foreman
Compass Technologies
02.2016 - Current
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
- Responded to service requests during and after business hours.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Provided training to customers to enhance use and understanding of network systems.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Implemented training programs to improve knowledge and skills of new technicians.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Researched and recommended network and data communications hardware and software.
Telecommunications Technician
Bayview Electronics
07.2010 - 02.2016
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
- Responded to service requests during and after business hours.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Read blueprints and schematics to correctly place equipment.
- Performed preventive maintenance of telecommunications equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Implemented training programs to improve knowledge and skills of new technicians.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Provided training to customers to enhance use and understanding of network systems.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Coordinated installation of new users and relocations of existing users.
- Performed periodic system upgrades and maintenance to meet industry standards.
Education
No Degree -
Macomb Community College
Warren, MI01.1999
Skills
- Customer Inquiries
- Branding Compliance
- Technical Document Reading
- Test Equipment Operation
- Safety Awareness
- Regulatory Compliance
- Service Documentation
- Technical System Improvements
- Technical Order Interpretation
- Using Instruments
- Installation and Configuration
- Client Satisfaction
- Telecommunications Equipment
- Writing Reports
- Work Order Completion
- Production Standards
- Data Integrity
- Communications Expertise
- Wireless Telecommunications
- Component Replacements
- Installing Equipment
- Operational Support
- Aerial Installations
- Creative Solutions
- Wireless Access Point
- Job Assignments
- Warranty Requirements
- System Repairs
- Panel Termination
- Troubleshooting and Resolution
- Maintenance Organization and Development
Timeline
Telecommunications Technician /Foreman
Compass Technologies
02.2016 - Current
Telecommunications Technician
Bayview Electronics
07.2010 - 02.2016
No Degree -
Macomb Community College
Similar Profiles
Chiranjeevi N RChiranjeevi N R
Automation QA Lead at Smart Q -bottle Lab Technologies ( Compass Group)Automation QA Lead at Smart Q -bottle Lab Technologies ( Compass Group)
Alexandra NovoAlexandra Novo
Real Estate Agent at Compass (LA, CA), Blokhaus Investments (Miami, FL), Compass (Denver,CO)Real Estate Agent at Compass (LA, CA), Blokhaus Investments (Miami, FL), Compass (Denver,CO)
ELIZABETH FRYELIZABETH FRY
Team Lead at COMPASS COMMUNITY SCHOOLS, COMPASS MIDTOWN HIGHTeam Lead at COMPASS COMMUNITY SCHOOLS, COMPASS MIDTOWN HIGH
Marseel AltonMarseel Alton
Mortgage Loan Officer Assistant at AFEX LendingMortgage Loan Officer Assistant at AFEX Lending
Matthew StewartMatthew Stewart
Director of Operations at BartecUSADirector of Operations at BartecUSA