Nicholas Nagem
San Diego
Summary
Telephone etiquette Order delivery practices Product promotion Receiving and shipping pallets Operating a forklift Moving quickly and efficiently Data Entry Organization and Time Management English I am an incredibly fast learner as well as a hard worker. I manage my time well and am able to work in high-stress situations. Excellent communicator as well as a positive supportive coworker to work with. I've worked with forklifts as well as basic office data entry.
Overview
23
23
years of professional experience
Work History
Server
The High Dive
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances.
Delivery Driver
Pinnacle Industrial Supply
05.2023 - Current
- Load trucks with pipes and pallets using a forklift.
- Delivered to both job sites and company shops in a timely and safe manner.
- Have knowledge on materials used in the trades.
Crew Member
Trader Joe's
01.2010 - 01.2014
Recreation Specialist
City of Poway
01.2009 - 01.2014
- Ran errands and provided general office support in a professional environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
Inventory Specialist
01.2001 - 01.2012
- Broke down and Loaded pallets for shipping
- Recieved shipping pallets off of our dock
- Gave an all around great customer service.
- Moved quickly and efficent in a fast pace environment
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Stocked shelves to organize aisles in assigned department.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
SUBWAY I
SUBWAY
01.2001 - 01.2010
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Operated manual and electric appliances to peel, slice, and trim food.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained team members to prepare sandwiches and other items according to instructions.
- Monitored inventory and requisitioned low-stock items.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept workplace clean and organized in line with restaurant policies.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Mountain Valley High School
Ramona, CA06.2010
Skills
- Adobe photoshop
- Calculator
- Cashier
- Closing
- Cooking
- Credit
- Customer relations
- Customer service
- Debit
- Delivery
Timeline
Delivery Driver
Pinnacle Industrial Supply
05.2023 - Current
Crew Member
Trader Joe's
01.2010 - 01.2014
Recreation Specialist
City of Poway
01.2009 - 01.2014
Inventory Specialist
01.2001 - 01.2012
SUBWAY I
SUBWAY
01.2001 - 01.2010
Server
The High Dive
High School Diploma -
Mountain Valley High School
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