Nicholas Nagem
San Diego
Summary
Telephone etiquette Order delivery practices Product promotion Receiving and shipping pallets Operating a forklift Moving quickly and efficiently Data Entry Organization and Time Management English I am an incredibly fast learner as well as a hard worker. I manage my time well and am able to work in high-stress situations. Excellent communicator as well as a positive supportive coworker to work with. I've worked with forklifts as well as basic office data entry.
Overview
23
23
years of professional experience
Work History
Server
The High Dive
San Diego
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances.
Delivery Driver
Pinnacle Industrial Supply
San Diego, CA
05.2023 - Current
- Load trucks with pipes and pallets using a forklift.
- Delivered to both job sites and company shops in a timely and safe manner.
- Have knowledge on materials used in the trades.
Crew Member
Trader Joe's
01.2010 - 01.2014
Recreation Specialist
City of Poway
Poway
01.2009 - 01.2014
- Ran errands and provided general office support in a professional environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
Inventory Specialist
01.2001 - 01.2012
- Broke down and Loaded pallets for shipping
- Recieved shipping pallets off of our dock
- Gave an all around great customer service.
- Moved quickly and efficent in a fast pace environment
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Stocked shelves to organize aisles in assigned department.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
SUBWAY I
SUBWAY
Ramona
01.2001 - 01.2010
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Operated manual and electric appliances to peel, slice, and trim food.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained team members to prepare sandwiches and other items according to instructions.
- Monitored inventory and requisitioned low-stock items.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept workplace clean and organized in line with restaurant policies.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Mountain Valley High School
Ramona, CA06.2010
Skills
- Adobe photoshop
- Calculator
- Cashier
- Closing
- Cooking
- Credit
- Customer relations
- Customer service
- Debit
- Delivery
Timeline
Delivery Driver
Pinnacle Industrial Supply
05.2023 - Current
Crew Member
Trader Joe's
01.2010 - 01.2014
Recreation Specialist
City of Poway
01.2009 - 01.2014
Inventory Specialist
01.2001 - 01.2012
SUBWAY I
SUBWAY
01.2001 - 01.2010
Server
The High Dive
High School Diploma -
Mountain Valley High School