Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Nicholas Naidoo

Orlando,FL

Summary

Proven skills in coordinating operations, maintaining records and completing daily logs and reports. Experienced in accurately and efficiently managing schedules, inspections and corrective actions. Committed analyst with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CCR Operator

CVS Healthcare
09.2023 - Current
  • Instituted positive work environment through effective inquiry response, delivery of constructive feedback and professional engagement.
  • Kept programs in line with plan structure, company policy and legal requirements.
  • Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
  • Oversaw open enrollment processes
  • Assessed client requirements and developed targeted benefits solutions.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Updated computer system with current customer, payment and inventory information.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Verified patient information to correctly dispense medications.

Bartender

SeaWorld Parks & Resorts
07.2021 - 09.2023
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Updated drink menu with creative cocktails, contemporary wines and craft beers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Food and Beverage Assistant Manager

Hard Rock Hotel
12.2021 - 03.2023
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Managed bar and wait staff and directed hiring program.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
  • Maintained highest standards for beverage quality and service.
  • Resolved customer complaints involving food or beverage quality and service.

F&B Supervisor

Universal's Aventura Hotel
11.2019 - 12.2021
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Handled all delegated tasks, including Banquets and Holiday Events.
  • Took charge of Team Member scheduling needs
  • Compiled Labor Reports
  • Purchasing products and Inventory

Server and Bartender

Universal's Aventura Hotel
07.2018 - 11.2019
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Increased sales of high margin menu items through effective upselling.
  • Calculated charges, issued table checks and collected payments from customers.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.


Food and Beverage Intern

Kiawah Island Golf Resort
04.2017 - 12.2017
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Education

Bachelor of Science - CyberSecurity

Southern New Hampshire University
Hooksett, NH
12.2026

Hospitality Administration And Management

American Hospitality Academy
Florida
01-2011

Bachelor of Science - Psychology

University of Kwa Zulu Natal
Durban, South Africa
01-2009

High School Diploma -

Greenbury Sec
11-2006

Skills

  • Client-focused service
  • Financial calculation
  • Verifying orders
  • Monthly forecasting
  • Clinical staff management
  • Sales and profits maximization
  • Safe serving knowledge
  • Outstanding customer service
  • Extensive spirits knowledge
  • Proficient in mixology
  • Suggestive selling
  • Anticipating guest needs
  • Food service
  • Cash register operation
  • Employee training

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Manage Security Risk, Google
  • Foundations Of Cyberseurity, Google

Additional Information

I have been involved in The National Society of Leadership and Success (NSLS) at Southern New Hampshire University and have completed the Foundations of Leadership certification, a rigorous leadership training program to introduce and advance potential future leaders.

Timeline

CCR Operator

CVS Healthcare
09.2023 - Current

Food and Beverage Assistant Manager

Hard Rock Hotel
12.2021 - 03.2023

Bartender

SeaWorld Parks & Resorts
07.2021 - 09.2023

F&B Supervisor

Universal's Aventura Hotel
11.2019 - 12.2021

Server and Bartender

Universal's Aventura Hotel
07.2018 - 11.2019

Food and Beverage Intern

Kiawah Island Golf Resort
04.2017 - 12.2017

Bachelor of Science - CyberSecurity

Southern New Hampshire University

Hospitality Administration And Management

American Hospitality Academy

Bachelor of Science - Psychology

University of Kwa Zulu Natal

High School Diploma -

Greenbury Sec

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Nicholas Naidoo