Nicholas Nakamura

• Collaborated with clients to determine marketing and design vision
• Define scopes of work and establish budgets and deliverable schedules
• Leveraged media and graphic design expertise to develop engaging marketing and promotional materials
• Materials include: flyers, banners, business cards, brochures, and many other forms of digital media

Built, imaged, and provisioned 1,000+ workstations for business clients across multiple industries.

• Managed Active Directory, Azure, Exchange, SharePoint, and Microsoft 365 accounts.
• Configured and supported VPNs and remote access tools (OpenVPN, Splashtop).
• Installed, maintained, and troubleshot firewalls/security tools (Arista, Untangle, ThreatLocker).
• Supported and resolved hardware/software issues, including extensive printer and label printer troubleshooting (Zebra, Dymo, etc.).
• Assisted with full organizational email migrations and Windows 10/11 migrations for organizations
• Developed process documentation and automated workflows using Datto RMM and IT Glue.
• Provided responsive remote and onsite support for multiple client sites simultaneously.
• Mobile troubleshooting, MFA, Microsoft/Outlook integration

• Managed thousands of business and residential accounts, providing technical support for network connectivity, internet issues, and billing escalations.
• Coordinated with fiber specialists, dispatch, network operations, upstream ISPs and 3rd-party vendors to schedule installations and troubleshoot service issues.
• Ensured critical accounts and sensitive locations were maintained during service outages and network events.
• Supported hardware, software, and peripheral troubleshooting across multiple client sites.
• Worked with property management overseeing large resident MDUs locations during critical network and acute events.