Nicholas Napoli

As a Supervisor at Starbucks for five years, I developed a comprehensive understanding of store operations, team leadership, and customer satisfaction. My role involved overseeing daily store activities, ensuring smooth operations, and fostering a positive work environment. Through my role, I built strong leadership skills, honed my ability to resolve conflicts, and became proficient in managing both people and resources. My experience has also enhanced my communication and problem-solving abilities, ensuring that I can handle complex situations with a calm and professional approach.

Strategic Leadership

• Lead a team of 15+ partners, overseeing daily store operations and ensuring efficient service delivery in a high-volume environment

Operational Excellence

• Manage inventory, oversee product ordering, and monitor stock levels to minimize waste and ensure product availability during peak periods

Team Management

• Implement training programs to improve team performance, customer service skills, and adherence to company policies and procedures

Store Presentation

• Monitor and maintain health, safety, and cleanliness standards, ensuring full compliance with corporate policies and regulatory requirements

Brand Representation

• Foster a collaborative and inclusive team culture, providing mentorship and coaching to improve employee engagement and performance

Financial Performance

• Optimize store profitability by analyzing sales data and labor costs, making adjustments to improve efficiency and drive revenue growth

Customer Experience

• Deliver consistent and exceptional customer service, resolving issues and addressing customer feedback in real-time to enhance the overall experience