Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicholas Navaira

San Antonio,TX

Summary

Resourceful Inventory Management achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Claims-Inventory Management SS 2

JPMorgan Chase
07.2018 - Current
  • Created and updated regular inventory reports and records.
  • Analyzed inventory data to identify discrepancies.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Monitored inventory levels to confirm compliance with company policy.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Multi skilled in different Queues such as -Debit card Non Fraud, Fap, Taser, and Pc Theft(Provisional credit theft)
  • Top producer
  • Quality assurance is top of the line
  • Follows steps to ensure quality work is being done
  • Extremely detail oriented/ Pays Attention to every single detail no matter how big or small

Claims-Inventory Management SS2 Phones.

JPMorgan Chase
01.2018 - 07.2018
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Included in this Job Position I was also promoted to work a specific file on a group called "The Swing Team"-Given additional work queue knowledge
  • Top producer for several months
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Business Credit Card Customer Service-SS1

JPMorgan Chase
02.2017 - 01.2018
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Processed recurring automated payments and credit card payments.
  • Assisted with reconciliations and customer communications.
  • Received inbound customer calls related to credit and accounts receivable.
  • Supported customers with invoices, statements and other basic questions.
  • Built strong relationships with customers to increase retention and loyalty.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
  • Handled large quantity's of inbound phone calls daily.

Collections Representative

GC Services
01.2014 - 02.2017
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and contracts on accounts.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Recorded all information regarding financial status of customers.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services, and collection strategies.
  • Assisted in implementing procedures and policies to facilitate timely payments.

Education

High School Diploma -

Warren High School
San Antonio, TX
05.2010

Skills

  • Team Leadership
  • Inventory Reporting
  • Supply Chain Solutions
  • Process Improvement
  • Project Management Abilities
  • Professional Telephone Demeanor
  • Problem-Solving Ability
  • Grammar
  • Team Development
  • Call Center Operations
  • Active Listening
  • Quality Control
  • Microsoft Word
  • Critical Thinking

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of Pc Theft.

Timeline

Claims-Inventory Management SS 2

JPMorgan Chase
07.2018 - Current

Claims-Inventory Management SS2 Phones.

JPMorgan Chase
01.2018 - 07.2018

Business Credit Card Customer Service-SS1

JPMorgan Chase
02.2017 - 01.2018

Collections Representative

GC Services
01.2014 - 02.2017

High School Diploma -

Warren High School

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Nicholas Navaira