Summary
Work History
Education
Skills
Timeline
Generic

Nicholas Neilson

Blaine,MN

Summary

Versatile and results-driven professional with extensive experience in logistics and customer service, notably as a City Letter Carrier with USPS. Excelled in route navigation and mail delivery, enhancing customer satisfaction and operational efficiency. Demonstrated exceptional planning, coordination, and active listening skills, achieving a high accuracy rate in mail sorting and delivery.

Work History

Material Handler

Worldwide Flight Services
06.2022 - 08.2022
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Amazon Delivery driver

QE Dynamics
10.2023 - 03.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

City Letter Carrier

USPS
11.2016 - 02.2022
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Distributed mail on foot to residences and businesses, delivering to approximately 440 customers per shift.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Delivered packages and mail to business and people in local area.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Planned and cased mail in sequence of delivery for designated route.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Deli Clerk

Cub Foods
08.2006 - 09.2016
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

High School Diploma -

Blaine High School
Blaine, MN
06.2006

Skills

  • Postal law knowledge
  • Mail delivery
  • Route Navigation
  • Mail-sorting and delivery sequence
  • Delivery records
  • Registered mail protocols
  • Local area route knowledge
  • Multitasking Abilities
  • Decision Making
  • Active Listening
  • Planning and Coordination
  • Flexible and Adaptable
  • Written Communication
  • Cultural Awareness

Timeline

Amazon Delivery driver

QE Dynamics
10.2023 - 03.2024

Material Handler

Worldwide Flight Services
06.2022 - 08.2022

City Letter Carrier

USPS
11.2016 - 02.2022

Deli Clerk

Cub Foods
08.2006 - 09.2016

High School Diploma -

Blaine High School

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Nicholas Neilson