Nicholas Nelson
New Port Richey,FL
Summary
Recently graduated Computer System & Information Technology from PTEC. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level IT position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barber
Self Employed
04.2021 - Current
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
Highway Technician
DBI Services
06.2021 - 01.2022
- Removed debris and snow and kept roadways and parking lots clear.
- Operated all heavy equipment properly according to employer safety specifications.
- Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
- Sustained clear communication among team members to ensure safe working conditions and prevent accidents on the job site.
- Demonstrated flexibility in responding to unexpected changes in project schedules or priorities without compromising quality or safety standards.
Customer Service Representative
24-7 Intouch
02.2018 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
CSIT
Pinellas Technical Education Center
Clearwater, FL10.2023
GED -
Pinellas Park High School
Largo, FL07.2018
Skills
- Outstanding Customer Service
- Teamwork
- Problem Solving
- CompTIA A Certified
- Studied CompTIA NET & CompTIA SEC
- Data Collection
- Information Security
- Data Entry
- Product Knowledge
- Professional telephone demeanor
- Hardware Installation
- Virtualization Technologies
- Technical Support
- Incident Management
- Customer Service
- Reliability
- Adaptability
- Problem-Solving
Certification
- Licensed barber
- A+ certified
Timeline
Highway Technician
DBI Services
06.2021 - 01.2022
Barber
Self Employed
04.2021 - Current
Customer Service Representative
24-7 Intouch
02.2018 - 01.2020
CSIT
Pinellas Technical Education Center
GED -
Pinellas Park High School
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