Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nicholas Nelson

Clearwater,FL

Summary

Motivated and adaptable individual seeking a position in any job role where i can utilize my skills and contribute to the success of the team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barber

Self Employed
Largo, FL
03.2021 - Current
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
  • Maintained clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in high rate of customer retention and loyalty.

IT Field Technician

Bay Business Edge
Pinellas Park, FL
04.2024 - 08.2024
  • Created user accounts within Active Directory environment while ensuring data integrity.
  • Tested newly installed hardware components to ensure compatibility with existing systems.
  • Responded quickly to service requests from clients in order to minimize downtime.
  • Installed, configured and tested workstations, laptops, printers and other peripherals.
  • Provided technical support to end users for various hardware and software applications.
  • Mounted cameras, brackets and other hardware components according to specifications.
  • Performed cable management tasks such as labeling cables, organizing patch panels, and routing wires through conduit or other pathways.
  • Performed maintenance on existing cables and connections in the field.

Box Truck Driver

Party Time Rentals And Sales
Ocala, FL
09.2018 - 06.2019
  • Checked for accuracy of delivery paperwork, ensuring all items were accounted for.
  • Ensured the safe transport of goods from one place to another using box truck.
  • Maintained cleanliness of cab and cargo area of box truck.
  • Communicated with dispatchers regarding any changes in route or schedule due to traffic or weather conditions.
  • Provided excellent customer service while delivering products safely and efficiently.
  • Assisted customers with loading, unloading packages onto, off box truck as needed.

Customer Service Representative

24-7 Intouch
Largo, FL
09.2017 - 02.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

Education

GED -

Pinellas Park High School
Largo, FL
07.2018

Some College (No Degree) - CSIT

Pinellas Technical Education Center
Clearwater, FL

Skills

  • Outstanding Customer Service
  • Strong work ethic and willingness to learn
  • Ability to work well in a team or independently
  • Data Collection
  • Excellent communication and interpersonal skills
  • Hardware Installation
  • Technical Support
  • Reliability
  • Adaptability
  • Strong problem-solving abilities
  • Quick learner

Certification

  • CompTIA A+
  • soft skills training
  • Licensed cosmetologist

References

References available upon request.

Timeline

IT Field Technician

Bay Business Edge
04.2024 - 08.2024

Barber

Self Employed
03.2021 - Current

Box Truck Driver

Party Time Rentals And Sales
09.2018 - 06.2019

Customer Service Representative

24-7 Intouch
09.2017 - 02.2018

GED -

Pinellas Park High School

Some College (No Degree) - CSIT

Pinellas Technical Education Center

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Nicholas Nelson