Nicholas Nelson
Clearwater,FL
Summary
Motivated and adaptable individual seeking a position in any job role where i can utilize my skills and contribute to the success of the team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barber
Self Employed
Largo, FL
2021.03 - Current
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Maintained clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in high rate of customer retention and loyalty.
IT Field Technician
Bay Business Edge
Pinellas Park, FL
2024.04 - 2024.08
- Created user accounts within Active Directory environment while ensuring data integrity.
- Tested newly installed hardware components to ensure compatibility with existing systems.
- Responded quickly to service requests from clients in order to minimize downtime.
- Installed, configured and tested workstations, laptops, printers and other peripherals.
- Provided technical support to end users for various hardware and software applications.
- Mounted cameras, brackets and other hardware components according to specifications.
- Performed cable management tasks such as labeling cables, organizing patch panels, and routing wires through conduit or other pathways.
- Performed maintenance on existing cables and connections in the field.
Box Truck Driver
Party Time Rentals And Sales
Ocala, FL
2018.09 - 2019.06
- Checked for accuracy of delivery paperwork, ensuring all items were accounted for.
- Ensured the safe transport of goods from one place to another using box truck.
- Maintained cleanliness of cab and cargo area of box truck.
- Communicated with dispatchers regarding any changes in route or schedule due to traffic or weather conditions.
- Provided excellent customer service while delivering products safely and efficiently.
- Assisted customers with loading, unloading packages onto, off box truck as needed.
Customer Service Representative
24-7 Intouch
Largo, FL
2017.09 - 2018.02
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Education
GED -
Pinellas Park High School
Largo, FL07.2018
Some College (No Degree) - CSIT
Pinellas Technical Education Center
Clearwater, FLSkills
- Outstanding Customer Service
- Strong work ethic and willingness to learn
- Ability to work well in a team or independently
- Data Collection
- Excellent communication and interpersonal skills
- Hardware Installation
- Technical Support
- Reliability
- Adaptability
- Strong problem-solving abilities
- Quick learner
Certification
- CompTIA A+
- soft skills training
- Licensed cosmetologist
References
References available upon request.
Timeline
IT Field Technician
Bay Business Edge
2024.04 - 2024.08
Barber
Self Employed
2021.03 - Current
Box Truck Driver
Party Time Rentals And Sales
2018.09 - 2019.06
Customer Service Representative
24-7 Intouch
2017.09 - 2018.02
GED -
Pinellas Park High School
Some College (No Degree) - CSIT
Pinellas Technical Education Center