Nicholas Netotian
Columbus,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Account Executive
Martin Data LLC Dba USInfoSearch.com
02.2018 - 01.2024
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Lawncare Company Owner
N & N Lawncare
03.2008 - 11.2022
- Increased company growth by strategically developing and implementing effective business plans.
- Streamlined operations for maximum efficiency by thoroughly analyzing and optimizing internal processes.
- Enhanced customer satisfaction with timely and professional communication, addressing concerns and resolving issues promptly.
- Established a strong brand identity through consistent marketing efforts, driving sales and attracting new clients.
- Expanded market reach through the development of targeted marketing campaigns, opening up new revenue streams.
- Improved financial stability by closely monitoring expenses, identifying cost-saving opportunities, and implementing budget controls.
- Fostered a culture of continuous improvement by encouraging customer feedback and implementing necessary changes for organizational success.
Package Handler
Fed Ex Ground
01.2013 - 11.2015
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Cashier
McDonald's
11.2011 - 09.2012
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
WYHS
Whitehall, OH2011
Skills
- Customer Relationship Management
- Progress Reporting
- Account Servicing
- Customer Service
- Pipeline Management
- Revenue Generation
- Lead Generation
- Contract Negotiation
Timeline
Account Executive
Martin Data LLC Dba USInfoSearch.com
02.2018 - 01.2024
Package Handler
Fed Ex Ground
01.2013 - 11.2015
Cashier
McDonald's
11.2011 - 09.2012
Lawncare Company Owner
N & N Lawncare
03.2008 - 11.2022
High School Diploma -
WYHS
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