Nicholas Nettel
San Antonio,TX
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.
Overview
9
9
years of professional experience
Work History
Insurance Customer Service Representative
USAA
San Antonio, TX
11.2020 - Current
- Greeted customers and provided prompt, courteous service.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Asked probing questions and offered solutions to resolve customer issues.
- Navigated computer system to look up customer information and update policies.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
Inside Sales Representative
UPS
San Antonio, TX
06.2019 - 08.2020
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established relationships with key decision makers at target companies.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Completed day-to-day duties accurately and efficiently.
Outside Sales Representative
UniFirst
Oklahoma City, OK
10.2018 - 02.2019
- Greeted customers and provided prompt, courteous service.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Developed strong relationships with clients by providing exceptional customer service.
- Maintained accurate records of customer interactions and transactions.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Organized information by using spreadsheets, databases or word processing applications.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Achieved cost-savings by developing functional solutions to problems.
- Leveraged Salesforce skills to input and compile data gathered from various sources.
Intern
Legal Aid Services of Oklahoma
Oklahoma City, OK
05.2018 - 07.2018
- Maintained positive working relationship with fellow staff and management.
- Worked with team members to promote great customer service and pleasant work environment.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Organized information from multiple sources into accessible formats for easy retrieval.
- Proofread documents before submitting them for review.
Resident Assistant
Stephen F Austin State University
Nacogdoches, TX
01.2015 - 05.2017
- Developed and deepened relationships with residents and fellow staff.
- Participated in regular staff meetings with Resident Director.
- Conducted regular rounds to keep residents and areas safe and secure.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Maintained accurate records of incidents that occurred in the residence hall.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Conducted weekly floor meetings to discuss safety protocols, campus resources, and upcoming events.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts - Political Science
Stephen F Austin State University
Nacogdoches, TX05-2017
Skills
- Teamwork
- Problem Solving
- Efficient
- Self-Directed
- Cross-Functional Collaboration
- Written Communication
Timeline
Insurance Customer Service Representative
USAA
11.2020 - Current
Inside Sales Representative
UPS
06.2019 - 08.2020
Outside Sales Representative
UniFirst
10.2018 - 02.2019
Intern
Legal Aid Services of Oklahoma
05.2018 - 07.2018
Resident Assistant
Stephen F Austin State University
01.2015 - 05.2017
Bachelor of Arts - Political Science
Stephen F Austin State University