Cara Waswick
Broomfield,Colorado
Summary
Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
House Keeper
Highland Trails Atria Senior Living
Westminister, CO
11.2022 - Current
- I help with answering phones, helping the residents, there's some computer work I do, and use the copier. I really enjoy helping the residents and getting to work with them.
- I sweep and mop the floors, vacuum dirty carpets and rugs, dust the furniture, and wipe down surfaces.
- I help cleaning the bathrooms, from cleaning the toilets, tubs, showers, along with sinks too.
- I change bed linens and towels, and help with making sure our rooms are very clean.
- I sanitize all around the hotel lobby and the public restrooms to keep away as many germs as possible.
- I maintain a clean linen closet by folding the sheets very neatly on our shelves.
- I organized closets with hangers for our guest's clothing items.
- I respond to the request out guest have that regard to the housekeeping needs.
- I will inspect the guest room after cleaning to ensure the rooms are presentable.
- When there is any maintenance issue I report it to my supervisor immediately.
- I follow the safety procedures when handling with any hazard materials.
- I observe the proper use of chemicals when cleaning on various surfaces.
- I will ensure that all health standards were met during cleaning operations.
- I use the cleaning chemicals that follow the proper guidelines.
- I maintain and organized the cleaning supply stock.
- I use the appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- I report any maintenance concerns and repairs to the appropriate supervisor for prompt remediation.
- I will request maintenance orders to fix any non-working equipment and address room damage.
- I return vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing all trash.
- I help with customers, cash handling, returns, stocking products, and scheduling.
- I train new employees in customer service technique and with our store policies.
- I maintain all accurate records of inventory, sales, and employees.
- I develop and implemented strategic plans for front end operations to ensure customer satisfaction.
- I help out guest with check in/out of rooms, making reservations, making keys, and cleaning the rooms.
- I can comfortably work at the front desk helping customers with their needs
- I have worked at the front desk at the hotel and at Kohls.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Provided support for trainers in order to ensure successful delivery of courses.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Developed practical training programs to impart knowledge and improve individual skill sets.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
Housekeeper
Marriott
Broomfield, CO
06.2021 - 08.2021
Front End Supervisor
Kohl's
Cheyenne, WY
06.2016 - 10.2018
Front Desk Receptionist
Hampton By Hilton
Greeley, CO
09.2017 - 01.2018
Beauty Advisor
Trade Secret
Greeley, CO
08.2005 - 03.2007
Education
High School Diploma -
University High School
Greeley, CO05-2000
Skills
- Residential Cleaning
- Safe cleaning with chemicals
- Customer Service
- Supply Inventory Management
- Serving
- Hospitality
- Guest Relations
- Laundry Management
- Ergonomics and Safety Training
- Infection control
- Quality Assurance
- Health and safety compliance
- Chemical handling
- Hardworking
- Customer service-focused
- Vacuuming and sweeping
- Teamwork
- Excellent oral and written communication
- Hospitality background
- Equipment set up
- Course Development
- Creative Problem-Solving
- New Hire Training
- Course Planning
- Planning and coordination
- Materials Organization
- Training initiatives
- Public Speaking
Timeline
House Keeper
Highland Trails Atria Senior Living
11.2022 - Current
Housekeeper
Marriott
06.2021 - 08.2021
Front Desk Receptionist
Hampton By Hilton
09.2017 - 01.2018
Front End Supervisor
Kohl's
06.2016 - 10.2018
Beauty Advisor
Trade Secret
08.2005 - 03.2007
High School Diploma -
University High School
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