Nicholas Ngo
Operations Support Analyst
Fort Greely,AK
Summary
Operations Analyst with advanced mathematical and analytical skills and track record of identifying complex issues, collecting information and developing practical solutions to problems. Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers and developing strategic recommendations. Self-motivated offering 12 years' experience and strong desire to make a positive impact on business operations.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
6
6
Certificates
1
1
Language
Work History
Operations Analyst
Missile Defense Agency, BCF Solutions
Greely, Alaska
08.2021 - Current
- Supported supervisor and associated team members to maintain system functionality.
- Provided Tier 1 support, addressing access, navigation, onboarding and troubleshooting issues.
- Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Developed written documents and reports related to programs and operations.
- Generated reports of findings to help management with making key decisions.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Maintain continuous operations of the Alaska Operational Support Center
Military Police Shift Supervisor
U.S. Special Operations Command
MacDill, AFB, Florida
02.2020 - 08.2021
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
- Supervised 24-hour police operation investigating civil disturbances on base.
- Enhanced emergency preparedness, commanding oversight and maintenance off tactical plans, equipment and weapons.
- Managed logbooks and controlled building entrances and exits, providing security presence for over 1200 people.
- Spearheaded patrol operations and led security forces teams to support battlefield operations.
- Mitigated risk, providing immediate emergency response security.
- Documented and organized security information accurately and efficiently.
- Patrolled perimeters of operating bases to guard against raids, suicide bombers and other attacks on forward areas of operation.
- Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
- Planned crime prevention measures and operated military police checkpoints and dispatch centers.
Command Group Executive Assistant
Joint Special Operations Command
Ft Bragg, North Carolina
09.2017 - 11.2019
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Verified accurate account invoicing through collaboration with accounting department.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Developed criteria, application instructions, procedural manuals and contracts for federal and state public transportation programs.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used software to coordinate meetings, appointments and tasks senior executives.
Military Police Officer, Sergeant of the Guard
Florida Army National Guard
Melbourne, Florida
01.2010 - 09.2017
- Deployed to Afghanistan in support of Operation Enduring Freedom 13'-14'
- Trained coalition forces in the Afghan-National Army
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
- Provided security presence by controlling CCTV, security lighting, gate systems and entry programs.
- Planned crime prevention measures and operated military police checkpoints and dispatch centers.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Streamlined operational efficiencies, implementing process improvements relating to law enforcement, fire prevention and protection, criminal investigations, physical security and military police development, health, welfare and safety.
- Guided and coordinated unit's force protection programs to meet fleet requirements.
- Enhanced emergency preparedness, commanding oversight and maintenance off tactical plans, equipment and weapons.
Education
High School Diploma -
Alonso High School
Tampa, FL 08.2004 - 05.2007
Associate of Science - Criminal Justice
Hillsborough Community College
08.2014 - 12.2016
Bachelor of Science - Business Administration
Strayer University
Tampa, FL 06.2021 - 12.2022
Skills
Reporting abilities
Forecasting skills
Process updates
Cross-functional teamwork
System integration
Performance Appraisals
Crime Prevention
Special Weapons and Tactics Team
Planning and Coordination
Dependable and Responsible
Documentation and reporting
Master calender management
Travel coordination
Filing and data archiving
Multi-line phone proficiency
Advanced MS Office Suite
Project planning
Administrative support
Office administration
Conference planning
Business administration
Report writing
Accomplishments
Awards received: Joint Service Achievement Medal, Army Reserve Achievement Medal, ARCOM Medal, Afghanistan Campaign Medal, National Defense Service Medal, Global War on Terrorism Service Medal & NATO Medal
Certification
Physical Security PY011.16
Timeline
Operations Analyst
Missile Defense Agency, BCF Solutions
08.2021 - Current
Bachelor of Science - Business Administration
Strayer University
06.2021 - 12.2022
Military Police Shift Supervisor
U.S. Special Operations Command
02.2020 - 08.2021
Top Secret/ SCI Security Clearance
06-2019
Advanced Protective Service Training
02-2018
Anti-terrorism Officer Level II
01-2018
Command Group Executive Assistant
Joint Special Operations Command
09.2017 - 11.2019
Physical Security PY011.16
01-2016
Self-Structured Development Level III
05-2015
Associate of Science - Criminal Justice
Hillsborough Community College
08.2014 - 12.2016
Military Police Academy
09-2010
Military Police Officer, Sergeant of the Guard
Florida Army National Guard
01.2010 - 09.2017
High School Diploma -
Alonso High School
08.2004 - 05.2007