Nicholas Nguyen
Chandler,AZ
Summary
Reliable and hardworking in any field and works autonomously or in teams to serve numerous customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
12
12
years of professional experience
Work History
Manager/Bartender
Pho Dalat
Tempe, AZ
05.2019 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored bar inventory and promptly restocked low items before depletion.
ABC Bartending School
ABC Bartending
Phoenix, AZ
11.2023 - 12.2023
- Completed 6 weeks of Mixology Bartending Training Program.
- Obtained knowledge of more than 150 of the most popular cocktails (Highballs, Juice based drinks, Flavored Martinis - Lemon Drop, Cosmo, Appletini, Exotic Mixed Drinks - Mai Tai, Blue Hawaiian, Bahama Mama, Sours - AMF, Long Island Ice Tea, Margaritas, Two Liquor drinks and Shooters.
- Very accurate in pouring (practicing 5 different techniques), efficient in using the Boston Shaker - comfortable with 3 different shaker routines.
- Hands on experience with opening a bar, closing a bar, preparing garnishes and mixes, handling checks, bar equipment and procedures, customer service.
- Trained in Alcohol Awareness, while understanding the laws and regulations that apply to serving alcohol in compliance with the Department of Liquor Laws and Licensing Control.
Aviation Handler
United States Navy
Norfolk, VA
03.2014 - 03.2019
- Employed manual signals to make quick corrections to aircraft movements.
- Conducted training exercises for personnel in the use of firefighting equipment aboard ship.
- Supervised personnel during air operations involving launch and recovery of aircraft from ships.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our job.
Host/Server
Pho Dalat
Tempe, AZ
01.2012 - 03.2014
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Served food and beverages to patrons and confirmed complete orders.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stocked server areas with supplies before, during and after shifts.
Education
Bartending
ABC Bartending
Phoenix, AZ12-2023
Skills
- Ambitious and result oriented
- Excels in making appropriate judgments
- Service-Oriented Mindset
- Outgoing Personality
- Well organized, able to multi-task & prioritize
- Very efficient while working under pressure
Affiliations
- Gym
- Outdoor activities
Languages
Vietnamese
Limited
Timeline
ABC Bartending School
ABC Bartending
11.2023 - 12.2023
Manager/Bartender
Pho Dalat
05.2019 - Current
Aviation Handler
United States Navy
03.2014 - 03.2019
Host/Server
Pho Dalat
01.2012 - 03.2014
Bartending
ABC Bartending
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