Nicholas Nguyen
Nederland,TX
Summary
Committed team member with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Heat Treat Technician
ITS
Nederland, TX
12.2023 - Current
- Monitored heat treat furnace temperatures to ensure precise results.
- Measured hardness values using Rockwell hardness tester and other testing equipment.
- Assisted in the operation of furnaces for annealing, normalizing, tempering and hardening processes.
- Set up fixtures for parts prior to heat treating operations.
- Loaded parts into furnaces and monitored them during the heating process.
- Inspected parts before and after heat treating operations to make sure they meet quality standards.
- Troubleshot operational problems with furnaces, pumps, valves., making necessary repairs when needed.
- Input accurate program numbers for computer-controlled systems.
Assistant Manager
AJ Entertainment LLC
Port Arthur, TX
07.2023 - 12.2023
- Trained new employees on restaurant procedures and plating techniques.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Created spreadsheets using Microsoft Excel to track sales data over time.
Manager
Reel Noodle Bar LLC
Port Arthur, TX
04.2022 - 07.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Inputting data into Excel daily
- Minimized staff turnover through appropriate selection, orientation and training.
- Posted on social media to help reach out to new customers.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
BBA - Business Administration And Management
Lamar University
Beaumont, TX12.2022
Skills
- Project Management
- Staff Development
- Sales Techniques
- Training and Development
- Calm Under Pressure
- MS Office
- Salesforce Management
- Teamwork and Collaboration
- Staff Training
Timeline
Heat Treat Technician
ITS
12.2023 - Current
Assistant Manager
AJ Entertainment LLC
07.2023 - 12.2023
Manager
Reel Noodle Bar LLC
04.2022 - 07.2023
BBA - Business Administration And Management
Lamar University
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