Summary

Overview

Work History

Education

Skills

Timeline

Nicholas Nguyen

Wylie,Texas

Summary

At Pho Street Cafe, I excelled in guest engagement and quality control, significantly increasing sales by upselling premium items. Known for exceptional customer service, I adeptly handled dietary restrictions, ensuring customer satisfaction and safety. My proactive approach and thorough menu knowledge contributed to a sanitary and welcoming dining environment.

Overview

5

5

years of professional experience

Work History

Server

Pho Street Cafe

03.2020 - 10.2024

Used slow periods to restock supplies, ice, trays, and delivery bags.
Explained menu items and suggested appropriate options for food allergy concerns.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Processed orders and sent to kitchen employees for preparation.
Inspected dishes and utensils for cleanliness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Increased sales significantly by upselling higher-end products to customers.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

High School Diploma -

Plano East Senior High

Plano

05-2012

Skills

Hostess support
Food inspection
Team member support
Daily specials memorization
Food running

Price memorization
Exceptional customer service
Quality control
Guest engagement

Timeline

Server

Pho Street Cafe

03.2020 - 10.2024

High School Diploma -

Plano East Senior High