Nicholas Nguyen
Summary
Determined and adaptable professional with over five years of experience in fast-paced customer service and operational support environments, with additional background in technical support and installation. Strong problem-solving skills with a focus on first-call resolution, customer retention, and service conversions. Team-oriented, quick learner, and motivated to grow within a results-driven call center environment.
Overview
6
6
years of professional experience
Work History
Server
Bon Korean BBQ
06.2021 - Current
- Trusted to oversee restaurant operations when managers were away, ensuring smooth service and team coordination.
- Provided attentive service in a busy environment. Built relationships with long-time customers to ensure consistent business.
Technician
Vivint
05.2024 - 03.2025
- Troubleshot cameras and a variety of security products to resolve customer issues quickly and effectively.
- Installed camera systems in homes across the United States, adapting to different structures and environments while problem-solving unique challenges for each installation.
- Upsold additional security packages, contributing to company growth and customer satisfaction.
- Built and maintained long-term customer relationships by delivering a positive, reliable, and supportive service experience.
Server
Gen Korean BBQ House
09.2019 - 03.2020
- Delivered excellent customer service while managing multiple tables.
- Assisted and communicated with fellow staff to ensure a smooth shift.
Education
AS - Kinesiology
Tarrant County College
ARLINGTON, TX01.2022
Diploma -
James Bowie High School
ARLINGTON, TX01.2020
Skills
- Strong Computer Literacy with 90 words per minute
- Excel in Adaptability and Quick Learning
- Customer Service and Hospitality
Timeline
Technician
Vivint
05.2024 - 03.2025
Server
Bon Korean BBQ
06.2021 - Current
Server
Gen Korean BBQ House
09.2019 - 03.2020
AS - Kinesiology
Tarrant County College
Diploma -
James Bowie High School