Nicholas Nixon
South Point,OH
Summary
Dynamic leader with a proven track record at Sam's Club, Walmart, enhancing operational efficiency and team performance. Excelled in inventory management and staff development, driving significant business improvements. Skilled in Microsoft Office and team building, adept at making informed decisions that bolster productivity and profitability. Achieved a #1 company ranking in accident claims submissions, demonstrating exceptional attention to detail and results-driven approach.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
3 years team lead supervisor experience
14 years manager experience
17 total years of experience under the management umbrella
Overview
22
22
years of professional experience
Work History
Fresh Assistant Manager
Sam's Club, Walmart
01.2024 - Current
- Ordered new inventory according to expected regular and holiday demand for the items I could order.
- Maintained compliance with health code standards.
- Trained and led team of 4 department team leaders, including the department team l am currently responsible for 52 associates directly underneath me.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Merchandise Manager
Sam's Club, Walmart
08.2020 - 01.2024
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Interacted with members to obtain feedback and drive satisfaction.
- Maintained updated product knowledge to successfully educate and advise members.
- Completed efficient club resets to prepare club for special promotions and seasonal updates.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Assessed areas of service concern and developed improvement plans.
- Identified opportunities to reduce lead times and improve inventory management.
- Completed monthly profit and loss performance reports.
Operations/Member Specialty Manager
Sam's Club, Walmart
02.2018 - 08.2020
- Developed and maintained relationships with members surrounding delivering legendary member service.
- Resolved associate conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing associates to maximize team agility and performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Accomplished multiple tasks within established timeframes.
- Maintained positive member relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for associates to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, member service skills and analytical nature to resolve member concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry members.
- Improved staffing during busy periods by creating associate schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow associates to boost company morale and promote associate retention.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Handled the day to day operations of the business office by ensuring the cash office balanced, deposits were completed and picked up by Brinks.
General Merchandise Manager
Sam's Club, Walmart
02.2014 - 02.2018
- Built displays to deliver interactive, engaging, and memorable store experiences for members.
- Interacted with members to obtain feedback and drive satisfaction.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Maintained updated product knowledge to successfully educate and advise members.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Reviewed member feedback to identify trends and improve product selection.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Facilitated resolution of vendor disputes and discrepancies.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Assessed areas of service concern and developed improvement plans.
Fresh Manager
Sam's Club, Walmart
06.2012 - 02.2014
- Purchased new inventory according to expected regular and holiday demand.
- Maintained compliance with health code standards.
- Trained and led a team of 6 department team leaders. Including team leader I was directly over 75 associates.
- Determined and implemented appropriate productivity, quality and service goals.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating associate schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired associates and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive member relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated associate performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Grocery Produce Manager
Sam's Club, Walmart
10.2011 - 06.2012
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Planned attractive produce displays, using color and texture to enhance.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for members.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Coached and mentored new team associates.
- Assisted members with produce questions.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Maintained professional demeanor by staying calm when addressing unhappy or angry members.
- Established performance goals for associates and provided feedback on methods for reaching those milestones.
- Maintained positive member relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired associates and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating associate schedules and monitoring call-outs.
Asset Protection Manager
Sam's Club, Walmart
04.2010 - 10.2011
- Controlled reduction of loss inventory by protecting company assets.
- Handled all the day to day compliance items.
- Handled all regulatory visits and processed accordingly.
- Wrote reports for internal and external crime, burglary, or theft.
- Keyed apprehensions into APIS for ease of access for the company and law enforcement.
- Attention to detail expert level. We were #1 in the company for accident claims submissions, having every action and paperwork completed and sent in on time.
- Obtained record accident free days of 450 days when I was in the position.
- Led by example and trained associate around all safety processes and policies.
- Performed thorough cash audits and deposit investigations.
- Monitored store surveillance cameras to detect suspicious behavior.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Trained loss prevention staff, retail managers and club associates on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Merchandise Team Leader
Sam's Club, Walmart
07.2007 - 04.2010
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Photo Center Specialist
Sam's Club, Walmart
06.2004 - 07.2007
- Assessed member needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Utilize FujiFilm software to perform photo editing, retouching and restoration.
- Developed and processed film and picture CDs and restored photos using FujiFilm software.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Managed escalated member orders to meet aggressive deadlines and special orders.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Implemented time-saving methods, which enabled photo lab to run more efficiently.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Performed opening and closing procedures to keep operations running smoothly.
- Set up and calibrated photographic processing equipment for optimal performance.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Utilized problem-solving techniques to resolve issues with photographic processing machines.
Clothing Associate
Sam's Club, Walmart
07.2003 - 06.2004
- Cleaned, closed, and secured store at end of shift.
- Encouraged members to find accessories and other upsell items to complete ensembles.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Displayed and organized products in club to help members locate products easily.
- Greeted and interacted with over members to assist in selecting and locating merchandise.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
Sam's Club, Walmart
10.2002 - 07.2003
- Worked flexible schedule and extra shifts to meet business needs.
- Helped members complete purchases, locate items, and join reward programs such as plus membership and credit.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with members to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Merchandise Zoner
Sam's Club, Walmart
07.2002 - 10.2002
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Arts - Business Management
Ohio University
Athens, OH12.2021
Skills
- Decision-making capabilities
- Team building expertise
- Staff Training and Development
- Attention to detail
- Four corners manager
- Hiring strategies
- Financial reports
- Inventory Management
- Day to day operations
- Department operations
- Merchandising Strategies
- Microsoft Office
- Coordinating schedules
Additional Information
I am currently taking online classes at Ohio University. I am working towards an Associate of Science Degree, Bachelor of Applied Management and Bachelor of Health Services Administration. I am looking to explore new avenues for myself by looking for a better work life balance in general.
Timeline
Fresh Assistant Manager
Sam's Club, Walmart
01.2024 - Current
Merchandise Manager
Sam's Club, Walmart
08.2020 - 01.2024
Operations/Member Specialty Manager
Sam's Club, Walmart
02.2018 - 08.2020
General Merchandise Manager
Sam's Club, Walmart
02.2014 - 02.2018
Fresh Manager
Sam's Club, Walmart
06.2012 - 02.2014
Grocery Produce Manager
Sam's Club, Walmart
10.2011 - 06.2012
Asset Protection Manager
Sam's Club, Walmart
04.2010 - 10.2011
Merchandise Team Leader
Sam's Club, Walmart
07.2007 - 04.2010
Photo Center Specialist
Sam's Club, Walmart
06.2004 - 07.2007
Clothing Associate
Sam's Club, Walmart
07.2003 - 06.2004
Cashier
Sam's Club, Walmart
10.2002 - 07.2003
Merchandise Zoner
Sam's Club, Walmart
07.2002 - 10.2002
Associate of Arts - Business Management
Ohio University
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