Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NICHOLAS NORTON

Pickerington,OH

Summary

Proactive and experienced professional with extensive experience overseeing day-to-day warehouse activities, managing inventory, optimizing supply chain operations, and leading cross-functional teams to achieve organizational goals. Accomplished Operations Manager with strong record of business leadership and continuous improvement. Monitors performance and identifies issues to implement new technologies and optimize resources. Results-driven leader with skills in budget management and supply chain practices. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Versatile Operation Manager plans, directs and coordinates overall operations of organization. Well-rounded and direct leader successful in building relations with upper-level decision makers and resolving critical problem areas to deliver client commitments. Familiar with budget management and financial principles. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Strategic General Operations Manager leads by example, builds strong relationships and influences frontline staff to drive results. Delegates and manages projects and activities in time-sensitive environments. Excellent written and oral communication skills to deliver engaging, informative and well-organized presentations. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Supervisor

Ohio CAT-Columbus, OH
07.2024 - Current
  • Schedule and prioritize work performed in the Columbus shop. Lead the shop service team to ensure an efficient, safe, and profitable operation. Assist in providing customer quotes, reviewing work orders before invoicing, and taking phone calls from internal and external customers. Responsible for implementing company policies and business strategies on Equipment Builds, Equipment in shop. Supervise the day-to-day work schedule for technicians. Keep all rental equipment organized and ready to rent. Take customer service calls during work and after hours. Assist customers with service calls and schedule technicians for service calls. This includes after-hours service calls.

Operations Manager

McNICHOLS CO.
02.2021 - 07.2024
  • Overseeing daily operations, managing staff, and providing excellent customer service while ensuring quality and safety regulations are met.
  • Also responsible for measurement and performance improvements, inventory integrity, vendor management, and distribution operations.
  • Coordination of receiving and shipping areas, assist with training of new team members, coordination of team schedules and tasks while ensuring on-time shipment of orders and adjust priorities as necessary.

Team Lead Manager

McNICHOLS CO.
05.2019 - 02.2021
  • Coordination of receiving and shipping areas, assist with training of new team members, coordination of team schedules and tasks while ensuring on-time shipment of orders and adjust priorities as necessary.

Driver

SkyKing Lift Works
07.2012 - 05.2019


  • Operated various vehicles to ensure timely and safe delivery of goods.
  • Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
  • Collaborated with dispatch team to optimize delivery routes and improve efficiency.
  • Assisted in training new drivers on safety protocols and navigation systems.
  • Developed strong relationships with clients through reliable service and effective communication.
  • Implemented best practices for load securing, reducing risk of damage during transport.
  • Monitored road conditions and adjusted routes accordingly to enhance safety and punctuality.
  • Delivery heavy equipment to customer

Yard Associate

National Lift Trucks Service
07.2008 - 07.2012
  • Operated forklifts and pallet jacks to transport materials efficiently throughout yard.
  • Conducted inventory checks to ensure accurate stock levels and minimize discrepancies.
  • Maintained cleanliness and organization of the yard to enhance safety and operational flow.
  • Collaborated with team members to load and unload shipments, ensuring timely deliveries.
  • Checked incoming machine to insure no customer damage, functions all working properly, cleaned machines to stores them in proper location.

Education

Diploma - undefined

James B. Conant
Hoffman - Estates, IL
06.2008

Skills

  • Inventory Management
  • Organizational Management
  • Goal Setting
  • P&L Management
  • Team Leadership
  • Manufacturing
  • Time Management
  • Implemented new procedures and technologies that improved efficiency and
  • Strategic Planning
  • MS Office
  • Training and Development
  • Problem-Solving
  • Continuous Improvement
  • Leadership
  • Document Control
  • Supply Chain and Logistics
  • Streamlined operations
  • Customer service
  • First Aid/CPR Certified
  • Technology Integration (WMS)
  • Operations Management
  • Operations Monitoring
  • Warehouse Operations
  • Schedule Management
  • Communication skills
  • Planning and Implementation
  • Warehouse Management
  • Inventory Control
  • Problem Solving
  • Customer Service

Certification

  • First Aid Certification
  • CPR Certification

Timeline

Service Supervisor

Ohio CAT-Columbus, OH
07.2024 - Current

Operations Manager

McNICHOLS CO.
02.2021 - 07.2024

Team Lead Manager

McNICHOLS CO.
05.2019 - 02.2021

Driver

SkyKing Lift Works
07.2012 - 05.2019

Yard Associate

National Lift Trucks Service
07.2008 - 07.2012

Diploma - undefined

James B. Conant
NICHOLAS NORTON