Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicholas Norwood

Summary

Results-driven telecommunications professional with a strong background in IT technician roles, specializing in the installation, operation, and maintenance of voice and data telecommunications networks. Skilled in network planning, equipment installation, troubleshooting, and documentation. Demonstrated ability to ensure the smooth operation of communications systems while adhering to industry standards and legal regulations. Committed to delivering exceptional customer service and maintaining strong relationships. Adept at working collaboratively with cross-functional teams and driving quality control initiatives. Equipped with excellent organizational, problem-solving, and communication skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technology Teacher

Kimball High School
08.2023 - Current
  • Improved student understanding of complex technology concepts by incorporating hands-on activities and real-world examples.
  • Enhanced student engagement with interactive lesson plans and multimedia presentations.
  • Developed customized learning plans for individual students, ensuring their academic success in the subject area.
  • Streamlined grading process through efficient use of technology tools, enabling faster feedback to students on their progress.
  • Assessed student performance regularly through formative assessments, adjusting instruction as needed for optimal learning outcomes.
  • Established a positive classroom environment where students felt comfortable asking questions and exploring new ideas.
  • Attended professional development technology courses to increase knowledge base and learn new information.

Lead Telecom Technician/IT Technician

E2 Optics
02.2018 - 08.2023
  • Prepares and coordinates sending equipment out for repair.
  • Assist the network infrastructure group with routing within the DFW airport data centers.
  • Troubleshoot fiber and copper connections for Oracle, Cisco, Nexus, and Palo Alto switches.
  • Implements systems to ensure ongoing technology maintenance and enhancements.
  • Assists with network support issues such as account creation, installation and maintenance of network printers, low-level maintenance, management of disk space, etc.
  • Evaluate requests for information technology services and assist in the development of proposals for the procurement of information systems or services.
  • Coordinates work by scheduling assignments and directing the work of other Information Technology Technicians.
  • Assures the quantity and quality of the workflow by overseeing Information Technology Technicians' adherence to established methods and procedures.
  • Utilized software and hardware tools for day-to-day Data Center functions, ensuring the smooth operation of critical systems.
  • Possessed in-depth knowledge of LAN/WAN topologies, protocols, and standards, ensuring network reliability and security.
  • Increased customer satisfaction by efficiently diagnosing and repairing telecommunication equipment issues.
  • Reduced response time for service calls by effectively prioritizing tasks and managing workload.
  • Demonstrated excellent communication and grammatical skills while interacting with team members and stakeholders.
  • Showcased strong analytical and problem-solving skills to identify and resolve data center issues efficiently.

Lead Telecom Technician

ABLe Communication
03.2010 - 02.2018
  • Physically install Cat 5, Cat 6, Cat 6A, Fiber Optic Structured Cable Distribution Systems, and Access Control system cabling.
  • Accurately test and save copper and fiber (multimode and single mode) cables to required certification parameters utilizing appropriate test equipment as required.
  • Diagnose and correct copper and optical fiber problems
  • Removal and demolition of abandoned cables
  • Possess basic knowledge of Access Control Systems and cable requirements.
  • Ability to install access control devices, and knowledge of low-voltage power supplies.
  • Increased customer satisfaction by efficiently diagnosing and repairing telecommunication equipment issues.
  • Reduced response time for service calls by effectively prioritizing tasks and managing workload.
  • Perform site surveys, read and use blueprints and floor plans, and conduct visual site inspections.
  • Determine closet and equipment layouts and install closet hardware, including backboards, connecting blocks, racks, patch panels, fiber enclosures, and balance video equipment.

Education

Associate of Arts - Communications

Tarrant County College District
Fort Worth, TX

Bachelor of Science - Business Administration With A Concentration in IT

Colorado Technical University
Colorado Springs, CO
01.2023

Skills

  • Telecommunications Network Installation and Maintenance
  • Wireless Communication
  • Network Planning and Documentation
  • Equipment Installation and Configuration
  • Quality Control and Compliance
  • Team Collaboration and Leadership
  • Customer Relationship Management
  • IT Technician Support
  • Detailed Oriented
  • Hardware Troubleshooting
  • Network Security
  • Internet of Things
  • IT Infrastructure
  • Behavior Management
  • Safety Training
  • Materials Preparation
  • Customer Relationship Management
  • Computer Networking

Certification

  • BICSI Installer 2, Copper
  • OSHA 30-Hour Construction Safety and Health

Timeline

Technology Teacher

Kimball High School
08.2023 - Current

Lead Telecom Technician/IT Technician

E2 Optics
02.2018 - 08.2023

Lead Telecom Technician

ABLe Communication
03.2010 - 02.2018

Associate of Arts - Communications

Tarrant County College District

Bachelor of Science - Business Administration With A Concentration in IT

Colorado Technical University

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Nicholas Norwood