Nicholas Novotny
Champaign,Illinois
Summary
Experienced professional seeking to fill position. Extensive experience in customer service and significant amount of knowledge in providing customer care and providing the best and proficient customer satisfaction available. I am Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Police Service Technician
City Of Champaign Police Department
08.2022 - Current
- Handled citation and traffic violation paperwork.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Participated in ongoing training programs to stay current with best practices and maintain professional certification requirements.
- Improved community relations through active engagement with citizens and participating in local events.
- Exemplified professionalism and integrity in all aspects of job performance, earning the respect of colleagues and community members alike.
- Managed high-pressure situations calmly, de-escalating conflicts successfully while protecting civilians and property.
- Performed background checks accurately for employment purposes or sensitive investigations, providing valuable information to decisionmakers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Patient Service Representative
Carle Clinic
08.2018 - Current
- Worked in Primary care (Adult and family medicine) assisting with scheduling and inputting/verifying insurance plans
- Convey positive and strong image of my position as well as providing information to ensure each individual patients needs are met for each appointment and encourage them to ask questions and provide any and all feedback I can
- Proficient in daily clinic preparation for patient load of the day as well as verifying patient identification, basic patient appointment scheduling to include scheduling for other departments within Carle
- Ensure all patient care is met with nothing less than a top of the line service and provide support to medical staff throughout each department assigned to work
- Exemplify the Carle behavior standard to each patient day in and day out to better their Carle experience as the first face they encounter
- Coordinated optimal care of Covid patients to be seen in timely fashion by physicians
- Handled sensitive patient information in timely and proficient manner
- Managed patient concerns and confrontations in a professional and calming manner to ensure a well balanced environment for all
Human Resource Specialist
United States Army
06.2015 - 07.2018
- Worked on financial reports and managed the financial processing of personnel entitlements
- Handled over 700+ actions and implemented systems that effectively completed the mission and essential to the future development of the organization
- Completed multiple projects in a timely and proficient manner and set the standard operating procedures to better facilitate the growth of the personnel and morale of the organization
- Skilled with a computer along with Microsoft word and excel documents
- Managed 6+ clerks and supervised/ trained each individual one on certain job assignments and help to implement systems and programs to work more efficiently and timely
- Well rounded and experienced in working with others and building team unity
- Exceptional organization skills and able to create systems for better processing and completing the task at hand
- Strong Willed and determined to complete projects and assignments with best of abilities
- Approachable personality and provide top shelf customer service care
Infantrymen
United States Army
02.2011 - 02.2015
- Implemented strong and revised security protocols
- Efficient with firearms and hand to hand combat
- Managed 12+ personnel and worked tactical-fully and proficiently together
- Coordinated security check points and routes with other branches of armed forces to provide best security available
- Worked together with law enforcement to sustain a strong relationship with the local government officials
- Well versed and experienced in working with others and building team unity
- Well traveled and diverse in dealing with different cultures
- Exceptional leadership skills and a strong will to make sure others succeed
- Complete projects and missions in a timely and diligent manner
- Conducted day and night security operations with diligent and professional leadership skills and providing a diverse group support until mission success
- Only Private First Class to graduate from warrior leadership course
- Pulled 24 hour guard duty on deployment and provided safe and secure checkpoints with platoon element
Education
Human Resources Academy -
Fort Riley
09.2016
Basic Leaders Course -
Ashland
11.2013
Army Basic Training -
Fort Benning
04.2011
High School -
Centennial High School
Champaign, Illinois05.2008
Skills
- Public safety awareness
- Physical fitness
- Mental alertness
- Radio communication
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Team collaboration
- Active listening
- Verbal and written communication
- Relationship building
- Case report writing
- Public relations
- Self motivation
- Analytical thinking
- Multicultural sensitivity
Accomplishments
- Received an Honorable Discharge, 08/21/13
- A Certificate for Oath Of Reenlistment, 08/22/13
- Received Army Achievement Medal for exemplary service and Leadership skills., 03/01/13
- Recipient of the Army Commendation Medal for completion of first 3 year Enlistment in United States Army., 02/16/15
- Recipient of 2 Army Good Conduct Medals for conduct becoming and maintaining a good positive work environment and behavior., 02/11/14 and 02/11/17
- Awarded Certificate Of Achievement for successfully passing and excelling at the course standard for a Joint Rotation Training Course in Louisiana.
- Presented Meritorious Unit Citation for mission success in Djibouti Africa working with security forces and providing a secure and safe environment for both local and international residents., 12/17/15
- Awarded Army Achievement Medal for providing and setting the standard for the processing of 768 soldiers and their financial entitlements., 04/20/17
- Awarded National Defense Service Ribbon for service to United States Military., 05/11/11
- Received Honorable discharge after 8+ Years Of active duty service in the United States Armed Forces.
- Received Army Commendation for excellence in Exemplary leadership and performance., 05/16/16
- Earned Expert Marksmanship Badge every year in service.
- Awarded Army Achievement Medal for passing Division Level inspections on the in and out processing of incoming personnel, record keeping for 786 service members and financial management and financial reporting to installation finance office., 10/25/17
- Promoted to the rank of Sergeant and became squad leader of my section which I held and maintained for 2 years., 04/01/16
- Performed Tactical Team Leader responsibilities when supervisor was unable to and excelled at each given mission and task.
- Awarded Non-Commissioned Officer Professional Development Ribbon., 11/15/13
- Awarded Unit Achievement award for graduating Basic Leadership Course With Honor Graduate status., 11/20/13
- Awarded Overseas Ribbon., 02/15/15
- Worked extensively on personnel management roster and identifying key shortages in man power and mission readiness.
- Received Army Commendation Medal for 7 years of service and performances that benefited the growth of the Unit and its overall mission success., 07/17/18
- Received Way to be awards each month since I have started in 2018 for providing optimal Carle care to patients as well as for assisting medical personnel provide the best care possible to ensure a patient is taken care of.
- Recipient of The First Above and Beyond Award at Carle clinic for going above my job duties to help a patient feel better about being in the doctors office and showing what it means to embody the Carle behavior standards.
- Awarded 10+ Gold stars by patients for providing them with the best care possible and for showing that Carle as an organization cares for the well being of our patients.
References
- Samantha Finkbeiner, (217) 778-5568, Magnetic Resonance Imaging Technologist (MRI Tech) at Carle
- Isabel Perez, +1 (928) 210-6262, Human Resources Supervisor at United States Army
- Osric Hayes, (217) 621-4587, Urbana Police Officer
- Devon Bland, 1 (305) 710-7451, Senior Signal and Communications Operator at United States Army
- Danielle Trevena, (217) 714-2321, University Of Illinois Veterinarian
- Brandon Jones, +1 (719) 494-7674, Infantry Squad Leader in United States Army
- Alexa Waller, (217) 493-7987, Marketing at Jimmy Johns Corporate Headquarters
- Elizabeth Moore, (217) 649-3054, Optometric technician at Evelyn D. Moore O.D. P.C.
- Justin Higgason, (502) 974-8317, Tactical operations Platoon Sergeant at United States Army
- Deon Hampton, +1 (931) 561-3478, Branch Manager at Nashville Staffing Agency
- Taylor Rodriguez, +1 (956) 960-8109, Army Logistics Officer in United States Army
- Nicholas Levin, +1 (715) 225-9242, Health alliance provider network management
- Sebastion Mora Monge- (217) 898-4714 Police Service Representative
- Jodie Burnett- (217) 474-7931 Police Service Representative 2
- Joseph Owens- (562)578-5695- Decatur Police Department Officer
- Bryan Rumer, +1 (217) 550-5426, Champaign County Sheriffs Department Deputy
Key Qualifications
- 4+ Years experience in tactical security training and operations.
- 3+ Years experience in Human Resources training and providing customer care and developing new skills and efficient ways of record keeping and care of personnel.
- 6+ years experience with Leadership and management of 12+ people with a diverse background.
- 2+ years of patient services care at Carle clinic. Work closely with patients scheduling appointments, providing assistance in assuring optimal patient care.
- 2 Years of Working Law Enforcement and having learned criminal codes and learning new TYLER system to better write reports needed for arrest made.
- Created Tracker to better assist in tracking and locating 144 sex offenders located in our juristiction
Timeline
Police Service Technician
City Of Champaign Police Department
08.2022 - Current
Patient Service Representative
Carle Clinic
08.2018 - Current
Human Resource Specialist
United States Army
06.2015 - 07.2018
Infantrymen
United States Army
02.2011 - 02.2015
Army Basic Training -
Fort Benning
High School -
Centennial High School
Human Resources Academy -
Fort Riley
Basic Leaders Course -
Ashland
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