Nicholas Oates
Operations Manager
Lacey,WA
Summary
Strategic Operations Manager with 13 years of experience leading and overseeing business activities. Strong history of devising precise and targeted business operations plans, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and initiatives while leading quick and efficient attainment of objectives.
Overview
13
13
years of professional experience
Work History
Operations Manager
U.S. Army
Sacramento, CA
09.2016 - 10.2019
- Implemented process improvements based on identification of productivity or quality issues
- Managed daily operations, including supervising multiple team members across 3 locations
- Identified shared data elements and relationships between data elements and processes, people and systems
- Influenced special projects and increased efficiency through effective emergency resolution
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Operations Manager
U.S. Army
Vicksburg, MS
05.2013 - 08.2016
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
- Assessed upcoming projects to forecast projected resource requirements
- Developed organizational databases for reports and records and strengthened operational traceability and operational efficiencies
- Implemented policies and standard operating procedures for continuous improvement
Operations Officer
U.S. Army
Las Vegas, NV
10.2012 - 05.2013
- Supervised supply and mobility operations and special projects
- Supervised deployment planning and tasking
- Led unit's accurate monthly manpower posture update with zero downtime
- Managed CRM database, including troubleshooting, maintenance, updates and report generation
Program Administrator
U.S. Army
, Afghanistan
01.2011 - 10.2012
- Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service
- Built relationships with strategic partners leading to business development opportunities
- Directed and oversaw capital improvement projects
- Optimized supply chain to reduce materials costs and improve distribution
- Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Strategically balanced technology and business needs of organization
Program Supervisor
U.S. Army
Las Vegas, NV
10.2009 - 01.2011
- Directed team of 51 personnel, overseeing records, performance and quality assurance
- Improved success of program by making proactive adjustments to operations
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
- Met with project stakeholders on regular basis to assess progress and make adjustments
Education
Master of Science - Management Information Systems
University of Phoenix
Tempe, AZMBA - Project Management
University of Phoenix
Tempe, AZ2022
Bachelor of Science - History
Colorado State University - Pueblo
Pueblo, CO05.2006
Skills
- Strategic Planning
- Staff Management
- Management information systems
- Work flow planning
- Policies and Procedures Implementation
- Complex problems analysis
- Project planning and development
- Operations management
- Project development and life cycle
- Budgeting and forecasting
- Risk analysis and management
- Business administration
- Data collection and analysis
- Strategic Project Management
Timeline
Operations Manager
U.S. Army
09.2016 - 10.2019
Operations Manager
U.S. Army
05.2013 - 08.2016
Operations Officer
U.S. Army
10.2012 - 05.2013
Program Administrator
U.S. Army
01.2011 - 10.2012
Program Supervisor
U.S. Army
10.2009 - 01.2011
Master of Science - Management Information Systems
University of Phoenix
MBA - Project Management
University of Phoenix
Bachelor of Science - History
Colorado State University - Pueblo
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