Nicholas O'Brien
Austin
Summary
Finance and operations professional with expertise in transaction monitoring, supplier management, and process optimization. Proven ability to reduce financial risk, drive cost savings, and streamline workflows through automation and strong cross-functional collaboration. Experienced leader and mentor, delivering measurable results while enhancing team performance and compliance.
Overview
12
12
years of professional experience
Work History
Global P2P Quality Assurance Manager
Meta Platforms Inc
11.2023 - Current
- Operationalized an enterprise-wide transaction monitoring program, transitioning responsibilities from legal compliance to finance, establishing a fully functional process to detect duplicate, non-compliant, and potentially fraudulent payments.
- Prevented $60M in unauthorized payments, reclassified $16M into correct purchasing categories to clean up accounting records, and recovered over $5M in unused, overpaid, or duplicate payments since establishment of the transaction monitoring program
- Developed and implemented a performance management system, providing structured coaching and accountability for employees not adhering to company contract, purchasing, and sourcing policies.
- Led high-risk workforce investigations, identifying $29M in purchase order risks and $50M in approved invoices, and implemented systematic controls to prevent unauthorized purchasing activities by non-meta employees
- Implemented centralized fraud intake and accounts payable monitoring, streamlining suspicious activity reporting, actioning 78+ exceptions, and escalating critical cases to investigations.
- Enhanced operational efficiency across finance and procurement, integrating outsourced support, automating invoice hold/release processes, and consolidating multiple tools into a single solution, reducing manual intervention by nearly 100%.
Supplier Master Manager, Quality Assurance
Meta Platforms Inc
05.2023 - 11.2023
- Led a team of 5–7 analysts overseeing quality assurance of supplier onboarding, validating third-party legitimacy, tax data, and banking information to ensure compliance prior to system activation
- Managed and maintained a supplier database of 30K–50K third-parties, ensuring data accuracy, compliance, and system integrity
- Drove automation efficiency: Expanded supplier onboarding automation, increasing automation rates from 49% to 82%, exceeding organizational goals and significantly reducing manual workloads.
- Cut onboarding costs: Directed cost analysis of supplier onboarding, uncovering that 15% of onboarded suppliers were unused, leading to $645K+ annual savings opportunities and supporting onboard deflection initiatives.
- Implemented global onboarding improvements: Launched a centralized global onboarding dashboard supporting 100% of countries worldwide, reducing turnaround times by 50% and eliminating reliance on three legacy systems.
- Scaled team efficiency with automation: Led Robotic Process Automation (RPA) implementations, saving 431K+ hours annually (4,000+ FTE hours) by automating case notifications, templates, and aged-case monitoring.
- Ensured seamless system migrations: Successfully led several major enterprise system migrations with 100% data conversion accuracy, streamlining supplier management and onboarding without operational disruption.
- Reduced error/rework rates: Lowered onboarding rejection rates from 20% to 7%, avoiding 150+ manual cases per month and improving supplier experience.
- Boosted productivity and morale: Introduced reporting dashboards and performance analysis frameworks, driving measurable productivity improvements and earning 97%+ favorable leadership ratings in employee surveys.
- Strengthened global risk & compliance: Partnered with compliance teams to implement real-time sanctions and risk screening across suppliers, banking, and contacts—mitigating risks of up to $1.7M fines per transaction.
- Established scalable onboarding support: Built and scaled a global BPO support team, reducing onboarding turnaround time by 99.5% (from 14.6 days to 6.6 days) while ensuring resiliency through headcount shortages and team transitions.
Financial Operations Supplier Master Analyst
Meta Platforms Inc
05.2018 - 07.2020
- Reviewed and assessed new suppliers to build accurate risk profiles and ensure compliance with internal controls.
- Maintained up-to-date supplier data including banking, tax, and contact information, coordinating with Finance and Accounts Payable to resolve payment rejections.
- Performed audits and quality checks on new and existing supplier records, releasing holds and enabling timely payments.
- Trained and mentored new analysts, improving productivity, reducing errors, and accelerating project onboarding.
- Led process improvement initiatives, including a concurrent workflow that reduced turnaround time by up to 2+ days and streamlined third-party review processes.
- Managed global supplier portal enhancements, expanding country coverage and eliminating manual work, increasing automation and efficiency.
- Collaborated with Compliance and Ethics teams to implement enhanced security assessments, mitigating supplier risk.
- Delivered external supplier training programs, driving a 60% increase in self-service adoption and reducing analyst workload.
Vendor Acquisition Manager
Walmart Inc.
06.2017 - 04.2018
- Managed end-to-end onboarding for the Sports Nutrition category on Walmart and Jet.com, ensuring vendor products were launched accurately and efficiently.
- Led and coached a team of category specialists, driving operational accuracy from initial vendor contact through product go-live.
- Reduced vendor contract approval time by 40%+ by designing and implementing streamlined onboarding processes.
- Resolved vendor onboarding issues across contracts, data, and product setup, ensuring successful product launches and minimizing delays.
- Analyzed financial performance by running weekly reports, benchmarking year-over-year profitability across multiple vendors and products.
- Utilized SQL to generate out-of-stock and inventory reports, ensuring accurate financial tracking and business decision support.
- Maintained compliance and accuracy by overseeing timely completion of all onboarding documentation.
Project Manager
Tesla Inc.
08.2016 - 03.2017
- Managed solar projects through all phases, from initial assessment to final installation.
- Analyzed customers’ current and projected energy usage and calculated financial ROI to support informed decision-making.
- Designed compliant solar systems tailored to customer needs and local regulatory requirements (AHJ).
- Maintained detailed records of communications with clients and third parties in CRM systems to ensure project transparency and accountability.
- Collaborated cross-functionally with customers, managers, designers, and engineers to deliver projects on time and within scope.
Volunteer Income Tax Assistant (VITA)
United Way
01.2014 - 04.2015
- Earned Basic Tax Law Certification by successfully completing required state exams.
- Prepared federal, state, and local tax returns for clients, ensuring accuracy and compliance with current tax regulations.
- Advised clients on filing status and tax obligations, guiding them through the intake and interview process to optimize outcomes.
Education
Bachelor of Science - Accounting
The Pennsylvania State University
12-2015
Study Abroad - Accounting
Vesalius College
05-2015
Skills
- Transaction Monitoring & Fraud Prevention
- Process Optimization & Automation
- Financial Analysis & Reconciliation
- Third Party Vendor Management
- Project Management
- Cross-Functional Collaboration
- Policy Compliance & Governance
- Training & Mentorship
- Operational Efficiency
- Resource Management
- Risk Assessment & Controls Implementation
- Microsoft Office Suite
- Oracle
- Tableau
- SQL
- Salesforce CRM
Timeline
Global P2P Quality Assurance Manager
Meta Platforms Inc
11.2023 - Current
Supplier Master Manager, Quality Assurance
Meta Platforms Inc
05.2023 - 11.2023
Financial Operations Supplier Master Analyst
Meta Platforms Inc
05.2018 - 07.2020
Vendor Acquisition Manager
Walmart Inc.
06.2017 - 04.2018
Project Manager
Tesla Inc.
08.2016 - 03.2017
Volunteer Income Tax Assistant (VITA)
United Way
01.2014 - 04.2015
Bachelor of Science - Accounting
The Pennsylvania State University
Study Abroad - Accounting
Vesalius College
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