Nicholas Odum
Jacksonville,FL
Summary
Personable and dedicated Environmental Science graduate with a strong background in marketing and the service industry. Solid team player bringing an upbeat and positive attitude to every project. Proven ability to establish rapport with clients, ensuring their satisfaction and contributing to overall company success. Articulate, enthusiastic, and results-oriented with a genuine passion for building relationships, cultivating partnerships, and driving business growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Abercrombie & Finch - Hollister
11.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Set aggressive targets for employees to drive company success and generate $3,000,000 in annual sales on average
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to 40-50 employees.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Key Holder
Abercrombie & Finch - Hollister
09.2023 - 10.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets such as 10-20 order-in-stores consistently for each shift by positively engaging customers and delivering high levels of service.
- Consistently met or surpassed daily sales plans of $10,000-$30,000.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Decreased inventory shrinkage by 50% on a monthly basis by establishing strict asset protection protocols.
- Decreased cash discrepancies by closely monitoring daily operations.
- Trained newly hired sales team in upselling techniques.
- Participated in district calls with other stores managers to discuss business needs, sales projections, company concerns, and customer traffic
Brand Rep Lead
Abercrombie & Finch - Hollister
07.2023 - 08.2023
- Lead 5-10 store employees through store operating procedures daily
- Conduct five to ten-minute meetings with employees at the beginning and end of their shifts to provide feedback, knowledge and/or encouragement
- Educated employees on major aspects of the store and business operations, such as register operation, shipment processing, asset protection and customer service.
Server
Hopdoddy Burger Bar
05.2023 - 07.2023
- Strong knowledge of food and beverage menu items, ingredients, and preparation methods
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Ability to multitask in a fast-paced environment, managing multiple tables and prioritizing tasks effectively
- Knowledge of proper serving techniques, including tray carrying, plate presentation, and alcohol service
- Strong understanding of food safety and sanitation regulations, ensuring adherence to health codes and cleanliness standards
- Served 50-100 patrons daily using high levels of customer service and engagement to build rapport with them and generate sales
Front Door Staff
Madison Social
01.2023 - 06.2023
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained a safe and sanitary environment for 100-200 patrons on a nightly basis
Front Desk
Planet Fitness
06.2021 - 03.2022
- Sign up new members and create profiles for them in the gym database.
- Transmit and receive messages, using telephones, email, and the gym database.
- Compute bills, collect payments and operate registers.
- Respond to gym member inquiries.
- Maintain a clean and organized gym by moving, organizing, and cleaning equipment.
- Address member needs and recommend machines, workouts, and tanning products.
Stock Associate
- Hollister
06.2018 - 12.2021
- Supported company and clients, including addressing inquiries, resolving issues, and managing customer relations.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assessed customer needs and upsold products and services to maximize sales.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Physical stamina to stand, walk and carry heavy objects for extended periods
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Created and enforced detailed organization processes to increase quality and service standards.
Education
Bachelor of Science - Interdisciplinary Social Science, Environmental Science, Sociology
Florida State University
Tallahassee, FL12.2022
CPR/AED Certification - undefined
American Red Cross
Tallahassee, FL05.2022
Associate of Science - Biological Sciences
Florida Gulf Coast University
Fort Myers, FL12.2020
Skills
- Retail Customer Service
- Quality Assurance
- Problem Resolution
- Credit card payment processing
- Stockroom procedures
- Time Management
- Recruiting and interviewing
- Product organization
- Freight operations
- Shipping and receiving understanding
- Promotional support
- Strong communication skills
- Sales growth
- Scheduling and planning
- Sales forecasting
- Microsoft office expertise
- Team leadership
Accomplishments
- Accumulated over $3,000,000 in store net sales annually.
- Maintained and replenished $30,000 - $50,000 worth of products in sales weekly.
Volunteer Work
- Volunteer Experience/Leadership, 1st Place Sports Pumpkin Run, 11/01/16
- The Church Fellowship Youth Ministry, 01/01/13 - 08/31/17
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Manager
Abercrombie & Finch - Hollister
11.2023 - Current
Key Holder
Abercrombie & Finch - Hollister
09.2023 - 10.2023
Brand Rep Lead
Abercrombie & Finch - Hollister
07.2023 - 08.2023
Server
Hopdoddy Burger Bar
05.2023 - 07.2023
Front Door Staff
Madison Social
01.2023 - 06.2023
Front Desk
Planet Fitness
06.2021 - 03.2022
Stock Associate
- Hollister
06.2018 - 12.2021
CPR/AED Certification - undefined
American Red Cross
Associate of Science - Biological Sciences
Florida Gulf Coast University
Bachelor of Science - Interdisciplinary Social Science, Environmental Science, Sociology
Florida State University
Similar Profiles
Michael VoegeleMichael Voegele
Warehouse Worker at Abercrombie & FinchWarehouse Worker at Abercrombie & Finch
AARAV MEHRAAARAV MEHRA
Sales Associate at Abercrombie and Fitch, HollisterSales Associate at Abercrombie and Fitch, Hollister
Nelson BarretoNelson Barreto
Brand Representative at Abercrombie & Fitch (Hollister)Brand Representative at Abercrombie & Fitch (Hollister)