Nicholas Ogden
Woonsocket
Summary
With over 15 years of proven expertise in management and commissioned sales, I am a dedicated professional known for consistently delivering top-tier customer service and exceeding sales targets. My skill set extends to problem-solving and relationship deepening to meet client needs. I have extensive experience in employee recruitment, hiring, coaching, training, payroll management, and inventory control, all underpinned by a strong work ethic and an unwavering commitment to excellence in every aspect of my professional journey.
Overview
5
5
years of professional experience
Work History
Senior Relationship Banker
Santander
12.2022 - Current
- Manage consumer and small business sales and service, facilitate referrals to investment and mortgage products by uncovering needs, and oversee client accounts to foster strong relationships with the bank
- Presently holding the 2nd position for production within the district
- Outbound calls to new and existing clients to help build a stronger relationship with the bank.
- Cultivated strong customer relationships by providing tailored advice and services.
- Adapted products and services to suit customers' changing financial circumstances.
Advanced Client Services
Bank of America
11.2021 - 12.2022
- Maintained a consistent 100% customer experience rating for six consecutive months
- Professionally trained and excelled in maintaining and selling Deposits, Credit Cards, and Auto Loans, while strictly adhering to regulatory compliance
- Proficiency in phone-based sales, customer-centric approach, and adept at relationship building.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Manager, North Providence
Midas
01.2019 - 11.2021
- Managed the entire process of staff recruitment, selection, and training
- Supervised customer service, sales, shop operations, and service requests
- Demonstrated effective leadership through coaching sales associates, resulting in enhanced customer satisfaction ratings and a boost in sales
- Implemented streamlined approaches that reduced turnaround times, leading to enhanced production efficiency and increased profitability.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Service Writer/Regional Trainer
CarMax
- Acted as a Regional Mentor for new hires to implement proper procedures, top-tier customer service and sales, providing training to new hires across the region
- Supervised a team of technicians and managed customer requests and complaints
- Maintained a top-3 ranking in Voice of the Customer for nearly a year.
- Aided workers with job improvement skills while developing alternative training methods.
- Partnered with management to conduct individual training needs analysis for required coaching and training.
Manager
National Tire and Battery
- Helped build a high-achieving sales team that consistently surpassed company objectives and customer satisfaction benchmarks
- Oversaw shop operations, staff development, sales, vehicle overflow, and customer service, while maintaining a consistent top sales ranking within the company.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Automotive Technology -
New England Institute of Technology
01.2004
College Prep -
Cumberland High School
01.2003
Skills
- Employee Hiring
- Training
- Coaching
- Payroll Management
- Inventory Management
- Sales/Commissioned Sales
- Overcoming Objections
- Uncovering Needs
- Client Relationship Building
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Computer Repair
- Network Troubleshooting
- Data Analysis
- Problem-Solving
- Creativity
- Communication
- Organizational Skills
- Troubleshooting
- Flexibility
Timeline
Senior Relationship Banker
Santander
12.2022 - Current
Advanced Client Services
Bank of America
11.2021 - 12.2022
Manager, North Providence
Midas
01.2019 - 11.2021
Service Writer/Regional Trainer
CarMax
Manager
National Tire and Battery
Automotive Technology -
New England Institute of Technology
College Prep -
Cumberland High School
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