Summary
Overview
Work History
Education
Skills
Logisticssystems
Timeline
Generic

NICHOLAS OLMO

Blue Bell,PA

Summary

Dedicated Logistics Manager with 8 years of experience improving performance, reducing freight costs, conducting new employee training, and ensuring customer satisfaction.

Overview

14
14
years of professional experience

Work History

LOGISTICS OPERATIONS MANAGER

C.H. Robinson
Conshohocken
02.2016 - Current
  • Responsible for managing 15 customer accounts, each with unique needs and challenges, across various logistics services.
  • Managed and monitored a $5 million customer revenue portfolio
  • Oversaw the monitoring of open orders, processed cancellations, updates, and modifications, and handled exception-type orders.
  • Offered assistance and problem-solving skills to subordinates to address challenging problems.
  • Enhanced customer satisfaction by effectively coordinating with suppliers, carriers, and distribution centers to ensure on-time deliveries.
  • Proactively collaborated with customers to resolve issues with web ordering and scheduling tools.
  • Worked with teams from different departments to find ways to improve processes, which helped make operations more efficient overall.
  • Conducted successful training sessions to develop and guide new employees, resulting in improved overall team performance.
  • Responsible for identifying demand forecasting problem areas and arriving at timely solutions to meet customer demand needs.
  • Identified areas for supply chain performance improvement through review of reports.
  • Reviewed and analyzed daily metrics of accounts
  • Developed and tracked metrics to evaluate vendor and customer performance, leading to award recognition.
  • Rectify cargo and service claims.
  • Provide clients with regular reports on claims, expenses, shipments in transit, and shipment data.

Customer Support Specialist

Valley Green Bank
Philadelphia
06.2010 - 12.2015
  • Developed strong relationships with clients, resulting in repeat business and positive feedback
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions
  • Opened annually over 100 new accounts driving sales targets and promoting bank products
  • Managed the bank's opening and closing procedures, adhering to all security protocols.

Education

Bachelor of Arts - Criminal Justice

Temple University
Philadelphia, PA
05.2010

Skills

  • Shipping coordination
  • Microsoft Office Suite (Word, Excel Power Point)

Logisticssystems

  • Microsoft Office
  • CHR (Navisphere)

Timeline

LOGISTICS OPERATIONS MANAGER

C.H. Robinson
02.2016 - Current

Customer Support Specialist

Valley Green Bank
06.2010 - 12.2015

Bachelor of Arts - Criminal Justice

Temple University

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NICHOLAS OLMO