Nicholas Olson

• Identified patterns of suspicious activity across multiple accounts or transactions.
• Maintained detailed records regarding investigations, including evidence collected and investigative techniques used.
• Reported findings to management and law enforcement agencies as needed.

• Responsible for Reviewing Highly Sensitive Investigations and Coordinating Resolution
• Fraud Detection, Product Release Evaluation, After Action Reports
• SOP Evaluation, Teaching, Informational Interviewing / Outbound Phone Calls
• AD-Hoc incident response work.
• Proactively identified new fraud trends and responded to severe incidents (SEVs)
• Audited investigative techniques and led trainings for entire investigations team (240 People)
• Investigated all cases with potential losses of $50,000 and above
• Handled and responded to inquiries from regulators, local law enforcement, and FBI
• Analyzed fraud loss data and presented analysis to senior leadership weekly
• Produced detailed documentation of significant events

• Scoping and building teams that function efficiently and mitigate all forms of risk.

• Crisis management, Complex fraud mitigation, Internal fraud detection
• Financial crimes process audits & refinements
• Forecasting, consulting & scaling for financial crimes investigation teams.
• Responsible for Reviewing Highly Sensitive Investigations and Coordinating Resolution
• Fraud Detection, Product Release Evaluation, After Action Reports
• SOP Evaluation, Teaching, Informational Interviewing / Outbound Phone Calls

•Fraud Team Collaborator on Various Fraud initiatives and Internal Process Improvements.
•Subject Matter Fraud Expert on all things ACH, IDT, ACAT, and other forms of Money Movement.
•New employee training lead
•Cross functional collaboration to ensure compliant procedures
•Outbound calls to gather pertinent information related to case work
•Customer focused mindset
•Safety first mindset

• One of the original 15 members of greater Fraud Team
• Conducting Fraud Investigations
• Leader in case closure rate and quality
• Selected to lead training of new contractors,
• Volunteered for various leadership and development tasks.
• Data Analysis

• Hands on experience with IRS Reporting, Tax Accounting, Bookkeeping, and Financial Audits.
• Quality customer service
• Special projects volunteer