Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas O'Malley

Portland,ME

Summary

Hardworking journalist skilled in audience engagement, writing, and data analysis. Experience with customer service and issue resolution. Works well as a team member and leader. Training in public relations and story development.

Overview

3
3
years of professional experience

Work History

Dockhand

DiMillo's Marina
05.2021 - Current
  • Provided assistance to those bringing in their vessels for transient or seasonal reservations.
  • Tasked with running the marina gift shop, selling goods, and keeping an inventory of items.
  • Provided customer service by completing a variety of duties for our tenants as well as temporary guests.
  • Accommodated clients making reservations and performed a list of daily tasks and procedures to help maintain the quality of the operation.
  • Entrusted with training new crew members to ensure a smooth transition.

Front End Cashier

Hannaford Supermarket
08.2020 - 08.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.

Education

Bachelor of Science - Journalism

Emerson College
Boston, MA
05.2025

Skills

  • Content Creation
  • Media Operations Knowledge
  • Interviewing Skill
  • Social Media Engagement
  • Audience Engagement
  • Story Development
  • Relationship Building
  • Mentoring

Timeline

Dockhand

DiMillo's Marina
05.2021 - Current

Front End Cashier

Hannaford Supermarket
08.2020 - 08.2022

Bachelor of Science - Journalism

Emerson College

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Nicholas O'Malley