Nicholas Orton
716 E 7th St, Pittsburg,KS
Summary
Passionately driven Computer Science and Mathematics student with experience in Python development, data processing, and backend web applications. Applied analytical thinking to real world projects including CRM data classification and structured problem solving in company datasets. Customer interaction professional with escalation management experience, combining technical aptitude with strong communication skills to improve operational efficiency.
Overview
2
2
years of professional experience
Work History
Data Science Intern
Rooted Ag
Fort Scott, KS
04.2025 - 06.2025
- Built scalable Python/Pandas scripts to clean and format contact datasets.
- Standardized and restructured the Pipedrive CRM database to improve usability, enabling more effective segmentation and driving sales through targeted email campaigns.
- Developed classification logic and automated labeling rules for contact categorization, supporting efficient customer follow-up processes and improving retention efforts.
Customer Advocate Specialist
Backyard Discovery
Pittsburg, KS
05.2023 - 02.2025
- Provided support across calls, chats, and email, gaining valuable insight into user expectations and needs.
- Resolved customer escalations through empathetic communication, reducing managerial intervention and improving customer experience.
Education
Bachelor of Science - Computer Science
Pittsburg State University
Pittsburg, KS12-2026
Timeline
Data Science Intern
Rooted Ag
04.2025 - 06.2025
Customer Advocate Specialist
Backyard Discovery
05.2023 - 02.2025
Bachelor of Science - Computer Science
Pittsburg State University