Nicholas Oswald
Rigby,ID
Summary
Dynamic Store Manager at Oswald Service & Repair with a proven track record in workflow optimization and team leadership. Expert in enhancing shop performance through strategic planning and effective communication. Committed to delivering exceptional customer service while implementing efficient inventory management practices. Recognized for resolving customer issues promptly and fostering a high-performance team culture.
Overview
7
7
years of professional experience
Work History
Store Manager
Oswald Service & Repair - Rexburg
Rexburg, ID
03.2023 - Current
- Directed work assignments to technicians and facilitated morning meetings to identify optimal methods for completing daily tasks.
- Organized bi-weekly team meetings to evaluate performance and deliver constructive feedback as required
- Facilitated monthly meetings to assess overall shop performance and strategize areas for improvement
- Leveraged computerized shop management system to optimize workflow, scheduling, and part inventory
- Contributed to formulation and implementation of several SOPs.
- Engaged with customers daily to deliver exceptional customer service
Automotive Service Advisor
Oswald Service & Repair
Idaho Falls, ID
06.2018 - 03.2023
- Greeted customers, identified their needs, and provided advice on automotive services.
- Communicated effectively with technicians regarding current jobs, status updates, and special requests from customers.
- Provided estimates of repair costs to customers and discussed options with them.
- Monitored work progress to ensure timely completion of services within specified timeframes, and provided customers with progress updates throughout the day.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
Education
High School Diploma -
Rigby High School
Rigby, ID05-2014
Skills
- Workflow optimization
- Team leadership and coaching
- Problem solving
- Customer service
- Goals and performance
- Database management
- Inventory management
Affiliations
- Served an LDS mission from 2014 - 2016 where I held various leadership roles for the majority of that time. Gave me a great opportunity to learn how to lead many different personality types and cultural backgrounds.
References
References available upon request.
Timeline
Store Manager
Oswald Service & Repair - Rexburg
03.2023 - Current
Automotive Service Advisor
Oswald Service & Repair
06.2018 - 03.2023
High School Diploma -
Rigby High School
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