Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NICHOLAS OTERO

Austin,TX

Summary

Friendly and motivated professional with extensive front-facing service experience, seeking a Front Desk Associate (or any available) position at Gold’s Gym. Skilled in customer service, cash handling, and maintaining a clean, welcoming environment. Passionate about fitness and creating a great member experience.

Overview

4
4
years of professional experience

Work History

Bayhost

TopGolf
Austin, TX
06.2024 - Current
  • Greet and welcome guests with a professional, friendly attitude, ensuring a memorable first impression.
  • Handle customer inquiries, explain services and promotions, and assist with special requests.
  • Use POS systems to manage orders, transactions, and customer/member accounts.
  • Maintain clean and organized workspaces, similar to gym front desk or lobby standards.
  • Multitask in fast-paced environments, including guest service, phone inquiries, and retail sales.
  • Build rapport with regular guests, promoting loyalty and upselling premium services.
  • Collaborate with kitchen staff and management to ensure smooth service operations.

General Staff Member - Seasonal

Lake Travis Waterloo Adventures
Austin, TX
05.2023 - 08.2023
  • Greeted and assisted guests with enthusiasm and professionalism.
  • Maintained vehicle and guest areas in clean, organized condition.
  • Delivered guest information clearly and promoted add-on services.
  • Ensured guest safety and positive experiences through attentive service.

Service/Cashier

Rudy's Country Store & Bar-B-Q
Austin, TX
11.2021 - 05.2023
  • Provided fast, friendly service while maintaining accuracy and efficiency.
  • Processed cash and card payments via Square POS.
  • Handled phone orders, customer inquiries, and managed high-volume service periods.
  • Maintained cleanliness and compliance with food safety standards.

Education

High School Diploma - Engineering

Vandegrift High School
Austin, TX
01.2023

BBA -

Texas A&M Corpus Christi
Corpus Christi, TX

Skills

  • - Member Check-In & Customer Greeting
  • - POS & CRM Systems
  • - Conflict Resolution & Complaint Handling
  • - Organized & Detail-Oriented
  • - Cash Handling & Sales
  • - Facility Cleanliness & Safety Standards
  • - Scheduling & Class Registration
  • - Strong Verbal and Written Communication
  • - Team Collaboration
  • - Multitasking Under Pressure

References

  • Rick, Elias, Deal Operations & Strategy Consultant, 720-985-4888, Global Velocity, Denver, CO
  • Natalia, Esparza, Office Manager, 512-417-8867, Line Leader Pediatric Therapy, Austin, TX

Timeline

Bayhost

TopGolf
06.2024 - Current

General Staff Member - Seasonal

Lake Travis Waterloo Adventures
05.2023 - 08.2023

Service/Cashier

Rudy's Country Store & Bar-B-Q
11.2021 - 05.2023

High School Diploma - Engineering

Vandegrift High School

BBA -

Texas A&M Corpus Christi

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