Nicholas Oxenham

Experienced in managing the development of a comprehensive knowledge base to enhance team efficiency in addressing customer inquiries and service requests. Maintained current knowledge of company offerings, ensuring accurate information dissemination among team members and clients. Acted as a liaison between customers and internal departments to resolve escalated issues, contributing to improved customer satisfaction. Supervised and trained customer service personnel, fostering a culture of excellence in service delivery through effective training programs.

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.