Nicholas Pacifico
KarMART
BELLINGHAM,WA
24
years of professional experience
I am a dedicated Service Consultant with expertise in schedule management, de-escalation skills, high level of technical knowledge, all while being as a very inclusive personality . Known for maintaining superior customer satisfaction and training new hires to enhance service and customer satisfaction.
Work History
Service Consultant
2 Years 1 Month- Performed Service Consultant duties entailing: appointment making, service initiation, check-in, write up, dispatch, authorization of recommended work, processing documentation, and interactive check out
- Provided excellent customer service while maintaining higher than national/area average of CSI
- Coordinating rental/loaners
- Training new Service Writers
Service Director
5 Months- Oversaw daily operations/reporting for fixed ops
- Reviewing resumes for hiring
- Training new Service Consultants
- Managing 36 employees while maintaining good working relationships ships with sales, parts, and finance
- Creative scheduling for employees
Service Consultant
7 Years 7 Months- Offered exceptional customer service and maintained a higher than national/regional CSI.
- Followed Audi core service process for initiation, write-up, authorization and selling, and interactive delivery
- Maintained Rental/Loaner fleet
- Oversaw detailing department
Service Consultant
2 Years 10 Months- Acquired skills as a Service Consultant and developed foundational experience.
- Delivered exceptional customer service while maintaining above National/Regional CSI
- Collaborated with Technicians and Parts department to enhance service core processes and improve client satisfaction.
- Analyzed customer feedback to identify trends and implement strategies for continuous improvement.
General Manager of Food Service
10 Years 3 Months- Worked in kitchen preparing meals while creating a detailed menu, while maintaining food cost
- Performed food cost analysis
- Created weekly scheduling
- Progressed to front of house manager, making weekly schedules
- Progressed to General manager, processing daily deposits, food and beverage ordering, and overseeing daily operations
Education
Culinary Arts - Culinary Arts
Skills
Sales expertise/Active selling
Complaint resolution
Active selling
Cash handling
Client relationship building
Customer relations
Customer service training
Networking/Creating interpersonal relationships with clientele
Employee training
Timeline
Service Consultant
KarMART
07.2024 - CurrentRead More
Service Director
Roger Jobs Audi
01.2024 - 06.2024Read More
Service Consultant
Roger Jobs Audi
12.2015 - 07.2023Read More
Service Consultant
KarMART
01.2013 - 11.2015Read More
General Manager of Food Service
Horseshoe Cafe
09.2002 - 12.2012Read More
Bellingham Technical College
Culinary Arts from Culinary Arts
Read More