Nicholas Padilla
Brooklyn,NY
Summary
Seasoned IT professional with over 9 years of experience supporting distributed teams in macOS, Windows, iOS, and ChromeOS environments. Expertise in OneLogin SSO, Entra ID, and MDM platforms such as Intune and Meraki. Skilled in resolving complex technical issues, creating documentation to minimize support needs, and enhancing workflows with AI tools to boost first-contact resolution.
Overview
9
9
years of professional experience
Work History
Managed IT Consultant
Steworth LLC
New York, NY
03.2026 - Current
- Served as outsourced IT provider overseeing infrastructure, security, endpoint, and SaaS environments to ensure reliable operations.
- Deployed Huntress EDR and Microsoft Defender as part of a security-forward infrastructure rebuild.
- Hardened Google Workspace including email security configuration, Gmail activation, and user provisioning.
- Rebuilt Windows Server 2016 and remediated Active Directory, enabling file share access restoration for all staff.
- Adopted and hardened UniFi access points and assisted with Zyxel USG Flex 200 firewall hardening.
- Developed SOPs, runbooks, and documentation to standardize IT operations and improve consistency across the environment.
Senior Systems & Network Analyst
Wellspring Philanthropic Fund
New York, NY
01.2026 - Current
- Implemented Conditional Access policies, device compliance baselines, and endpoint security controls across all devices to strengthen security posture.
- Migrated all hybrid devices to Entra joined, managing enrollment, asset tracking, and lifecycle documentation across Windows and macOS fleets via Microsoft Intune and Meraki MDM.
- Led endpoint, identity, and access operations for fully distributed remote team, resolving hardware, software, and connectivity issues to enhance user experience and operational efficiency.
- Manage OneLogin SSO, MFA implementation, account access, group membership, and full user lifecycle events from prehire through offboarding.
- Leverage AI tools to generate documentation, automate repetitive workflows, and improve support efficiency.
- Reduced software seat count and renewals through a licensing audit, saving the organization over $100K.
- Collaborated with external auditors to develop compliance documentation and evidence packages for security and governance reviews, ensuring regulatory adherence.
IT Associate
Wellspring Philanthropic Fund
New York, NY
04.2024 - 01.2026
- Provided Tier 2 support across macOS, Windows, iOS, and ChromeOS for executives, program teams, and external vendors; resolving hardware, software, network, and cloud connectivity issues.
- Maintained full ticket ownership in Halo ITSM and Freshdesk, triaging, escalating, tracking, and resolving issues within SLA while providing proactive updates to end users.
- Administered CrowdStrike Falcon EDR: monitored endpoint alerts, triaged incidents, and coordinated remediation.
- Managed Apple device fleet via Meraki MDM - maintaining secure configurations, policy compliance, and rapid provisioning for new hires.
- Managed Slack workspace administration including app configurations, permissions, and user provisioning.
- Standardized onboarding and offboarding processes using Notion, enhancing speed, consistency, and security for personnel transitions.
- Built and optimized ITSM workflows, intake forms, and SLA frameworks in Halo and Freshdesk, streamlining service delivery.
IT Assistant
Wellspring Philanthropic Fund
New York, NY
12.2021 - 04.2024
- Automated Windows 10/11 deployments using Intune and Datto, significantly reducing per-device deployment time.
- Developed PowerShell scripts for silent, automated SaaS application deployments via Datto RMM and Intune, reducing manual provisioning overhead and deployment errors.
- Supported user onboarding by deploying hardware and configuring devices, facilitating effective end-user training.
- Designed and implemented inventory management system, enhancing asset accountability and visibility across organization.
- Analyzed Adobe Creative Cloud license utilization to optimize seat allocation, leading to reduced software costs.
Help Desk Specialist / IT Assistant I
CUNY School of Labor & Urban Studies
New York, NY
02.2017 - 12.2021
- Delivered high-touch IT support to C-level executives and staff, resolving hardware, software, and connectivity issues with a focus on user satisfaction and minimal disruption.
- Managed Microsoft 365 licensing, provisioned accounts, and set user permissions to ensure secure access and compliance.
- Automated the laptop imaging process, reducing per-device setup time and standardizing configurations across the fleet.
- Led staff MFA training sessions, enhancing organizational security practices and user awareness.
- Developed knowledge base articles and policies for inventory management and IT procedures, streamlining access to critical information.
Education
BS - Management Information Systems & Business Analytics
Colorado State University - Global
Fort Collins, COSkills
- Endpoint security
- Microsoft Intune
- Azure AD management
- Google Workspace configuration
- Software Audit
- MFA troubleshooting
- Troubleshooting and diagnosis
- macOS & iOS troubleshooting
- IT service management
- Jira configuration
- Infrastructure assessment
- Operational oversight
- Crestron and Zoom deployment
- Software asset management
- Knowledge base development
- Project management tools
- Team collaboration
- Vendor management
Timeline
Managed IT Consultant
Steworth LLC
03.2026 - Current
Senior Systems & Network Analyst
Wellspring Philanthropic Fund
01.2026 - Current
IT Associate
Wellspring Philanthropic Fund
04.2024 - 01.2026
IT Assistant
Wellspring Philanthropic Fund
12.2021 - 04.2024
Help Desk Specialist / IT Assistant I
CUNY School of Labor & Urban Studies
02.2017 - 12.2021
BS - Management Information Systems & Business Analytics
Colorado State University - Global