Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Palmer

Deltona

Summary

Proactive and goal-oriented IT Support Specialist with nearly 2 years of hands-on experience in troubleshooting, system maintenance, and user support. Recognized for exceptional time management, problem-solving abilities, and a swift capacity to learn and apply new technologies. Demonstrated reliability and adaptability in dynamic

Overview

2
2
years of professional experience

Work History

Chick Fil AKitchen Coordinator

  • Trained employees on cooking techniques, safety standards and performance strategies
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
  • Motivated kitchen staff by establishing goals to increase productivity and quality
  • Guided trainees to boost safety and inventory waste management to meet pre- established business thresholds for operation
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings
  • Maintained optimal inventory levels and kept food costs in line with budget limitations
  • Developed new procedures and processes to improve the company’s ow.

Tier 1 Help Desk Support

MedWatch LLC
10.2023 - Current
  • Respond to incoming requests via phone, email, or chat, assisting users with technical issues related to hardware, software, and network connectivity.
  • Log, update, and manage support tickets in the help desk system, ensuring accurate documentation of issues and resolutions.
  • Identify and troubleshoot common technical problems, providing step-by-step guidance to users
  • Create guides on common issues

Education

Associate Of Arts - Information Systems And Technology

Seminole State College Of Florida

Bachelor of Science - Information Technology

Seminole State College of Florida
Sanford, FL
05-2026

Associate Of Business Administration - Business

Daytona State College
05.2022

Skills

  • Goal Oriented
  • Hardworking
  • Quick Learner
  • Attention To Detail
  • Employee Training and Supervision
  • Teamwork and Collaboration
  • Training and Motivation
  • Customer service
  • Critical thinking
  • IT troubleshooting

Timeline

Tier 1 Help Desk Support

MedWatch LLC
10.2023 - Current

Chick Fil AKitchen Coordinator

Associate Of Arts - Information Systems And Technology

Seminole State College Of Florida

Bachelor of Science - Information Technology

Seminole State College of Florida

Associate Of Business Administration - Business

Daytona State College