Demonstrated competency in the administration of various cardiac medications such as antiarrhythmics, anticoagulants, vasopressors, and inotropes for optimal therapeutic effects.
Participated in code blue situations as an integral member of the resuscitation team, applying advanced life-saving techniques under high-stress scenarios.
Administered medications and treatments according to established protocols and patient needs.
Collaborated with interdisciplinary teams to develop and implement comprehensive care plans.
Educated patients and families on post-operative care, lifestyle changes, and medication management.
Registered Nurse, Float Pool
Advocate Health
07.2023 - 02.2025
Acted in capacity of clinical resource/float pool nurse to support over 12 medical, telemetry, surge, and critical care units
Collaborated with physicians and other healthcare professionals to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
Actively engaged in multiple committees of professional governance via CRU UPC-Chair, Staffing Committee, and Chair for Nursing Professional Development
Promoted evidenced-based practices to help with appropriate discharge planning of patients in times of high census and surge area production.
Championed a culture of patient-centered care and safety utilizing Advocate's high reliability tools and principles
Cardiac ICU Registered Nurse (RN)
Seattle Children's Hospital
01.2023 - 06.2023
Effectively collaborated with interdisciplinary care teams in delivery of appropriate care treatments in pediatric critical care patient population
Educated patients and families on different cardiac congenital and acquired diseases, evolving care plans and initiatives, and referring to appropriate resources
Monitoring critically ill patient conditions with focused assessments, EKG readings, hemodynamic monitoring, and vital sign trends
Escalated concerns and changes in patient status promptly to appropriate providers and care team members
Advocated for patients and their families in ensuring care needs are heard and met
Ensured pain management and analysis of patient responses to interventions to improve individual recovery
Patient Care Technician - Flex/PRN Team
Shirley Ryan Ability Lab
04.2022 - 01.2023
In collaboration with nursing team, helped in efficient daily management of patient care and education.
Worked in coordination with Flex Department to accommodate needs of 8 inpatient floors including both adult and pediatric populations in hospital.
Obtained patient vital signs and reported results to staff nurse or physician while updating on new potential concerns
Focused on anticipating physical, emotional, and developmental needs of patients in their ADLs and discharge transitions
Revenue Cycle Operations Assistant Manager
Virginia Mason Medical Center
03.2019 - 07.2021
Managed and supported department of over 50 team members ranging from staff to director level to ensure daily revenue cycle operations are met
Subject matter expert working with government payers including Medicare, Medicaid, and Managed Care plans
Worked collaboratively with insurance company representatives on timely escalation and resolution of denied inpatient and outpatient claims.
Responded quickly and efficiently to concerns from clinic management in regards to retro-authorization, discharge planning, and financial management concerns
Designed and implemented training modules for new hires to ensure consistent knowledge competencies, and staff experience that increased retention of new hires by 50%
Performed root-causes analysis of defects found in revenue cycle, reported to leadership, and proactively provided possible solutions for long-term success
Patient Account Specialist
Virginia Mason Medical Center
04.2017 - 03.2019
Professionally assisted approximately 50 patients per day in their financial management of accounts while supporting team of 16 others
Worked quickly in high-paced call center environment that averaged 700 calls per day to ensure patient ability to pay bills, answer technical questions over insurance processing, and collection activity
Managed inventory including by not limited to financial assistance processing, auditing, collections, dispute review, online patient billing inquiries, and attorney requests for release of information
Prepared reports detailing patient concerns over coding accuracy outcomes used to determine departmental educational opportunities. Decreased unnecessary reviews by almost 50%
Education
Bachelors of Science (BSN) - Nursing
Loyola University
Chicago
12.2022
Masters of Business Administration (MBA) - Healthcare Management
Western Governors University
Salt Lake City, UT
10.2020
Bachelors of Arts (BA) - Medical Anthropology
University of Washington
Seattle, WA
06.2016
Skills
Efficient Comprehensive & Focused Assessment and Evaluation
Pre-Operative & Post-Operative Management of Critical Care Patients
Effective Time Management in Care of Critically & Acutely Ill Patients
Promoting Interdisciplinary Communication for Individualized Patient & Family Education
Applying Current Evidenced-Based Nursing Practice In Providing Care
Promotion & Advocacy Against Hospital-Acquired Illnesses
Triaging Resources for Patient Short & Long-Term Goals In Plan of Care
Certification
Illinois State RN License
BLS - Basic Life Support, American Heart Association
ACLS - Advanced Cardiovascular Life Support, American Heart Association
PCCN - American Academy of Critical-Care Nursing
CSMC - Certified Specialist: Managed Care, HFMA
Timeline
Medical Cardiac ICU Registered Nurse
Advocate Health
02.2025 - Current
Registered Nurse, Float Pool
Advocate Health
07.2023 - 02.2025
Cardiac ICU Registered Nurse (RN)
Seattle Children's Hospital
01.2023 - 06.2023
Patient Care Technician - Flex/PRN Team
Shirley Ryan Ability Lab
04.2022 - 01.2023
Revenue Cycle Operations Assistant Manager
Virginia Mason Medical Center
03.2019 - 07.2021
Patient Account Specialist
Virginia Mason Medical Center
04.2017 - 03.2019
Bachelors of Science (BSN) - Nursing
Loyola University
Masters of Business Administration (MBA) - Healthcare Management
Western Governors University
Bachelors of Arts (BA) - Medical Anthropology
University of Washington
Leadership and Volunteer History
Advocate Lutheran General Hospital (2023-Present)
Collaborated in Magnet Committee to help prepare for on-site visit for re-designation
Engaged with Staffing Committee to help bring awareness to new Origami system and promote safety event reporting
Directed and facilitated UPC monthly departmental meetings
Chair for Nursing Professional Development in Professional Governance Council to spearhead education & engagement opportunities
Hybrid Nursing Student Council (2022)
Served in the position of president for the cohort's hybrid student leadership council
Restructured organization and mission via implementation of new constitution, positions, and resources for sustainability
Focused on revitalizing track's culture by offering new social, philanthropic, and career developmental opportunities
Advocated as a voice of the cohort in university curriculum leadership monthly meetings to help push short and long-term initiatives that better student experiences
Ignatian Service Immersion (2021-2022)
Served as the Trip Leader for the Spring 2022 experience in the Dominican Republic
Act as a liaison between partnering service organization, faculty, and students
Created and facilitated preparatory meetings to reflect about diversity, equity, and inclusion opportunities in the service provided
Managed the budget to optimize the trip experience for participants and recognition of our host families.
Hugh O' Brian Youth Leadership (HOBY) State Seminar (2011-2021)
Committed program enabling sophomore high school students to be innovative leaders through community service
Managed and implemented state seminar in total seminar operations as chair comprised of over 40 staff volunteers and 120 students including seminar programming, operations, volunteer facilitation, financing, registration, and legal compliance
Served in multiple positions within the Corporate Board to reevaluate and restructure leadership to ensure both financial responsibility, risk management, and liability concerns as a 501(c)3 non-profit and to the national organization
Created and developed best practice documents for each position on the board and collaborated to include strategic plan for volunteer growth and succession planning