Nicholas Parrillo

Served as the lead representative for Architechs for the Web at national tradeshows and industry conferences including ASWF, ASD Market Week, and the Home Builders Conference. Proactively engaged with attendees to understand their business needs, demonstrated digital solutions, scanned and qualified leads, and laid the groundwork for follow-up consultations. Played a key role in increasing brand visibility and generating new business opportunities through face-to-face marketing.

• Responded to customer requests for products, services, and company information.
• Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
• Investigated and resolved accounting, service and delivery concerns.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Trained staff on operating procedures and company services.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.