Nicholas Paulson

• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Consulted with project management during group installations.
• Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
• Repaired and replaced motors, bearings and belts.
• Filled out detailed work orders for each job completed.
• Reviewed work of external and internal contractors to guarantee consistency with quality and safety standards.

• Created employee schedules to align coverage with forecasted demands.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Mentored team members to enhance professional development and accountability in workplace.

• Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
• Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
• Worked holidays and weekends depending on shifting needs of project.
• Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.

Cleaning floors

Customer Service

Positive Attitude

Quality Control

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Provided outstanding customer service.
• Provided exemplary customer service on each field visit to deliver exemplary customer service.
• Developed a deep understanding of customer service principles and customer service best practices.
• Evaluated customer service standards, policies and procedures to verify customer service goal achievement.

• Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
• Executed sandwich artistry duties with very low occurrence of errors.
• Greeted guests, promoted specials, and took orders.
• Assisted customers in choosing menu items by providing food complementing information.

• Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
• Followed supervisor instructions to complete tasks on time.
• Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.

• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.