Nicholas P Christian
Hayward,CA
Summary
Employee of the year Security Officer of the Month Metal of Defense HonorGuard Honorable Discharge
Overview
29
29
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2004 - Current
- Guarded faculty, staff, students and facilities including residence halls, student union, classroom buildings, laboratories, library and museum
- Received Officer of the Month award
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Improved overall security measures by conducting thorough risk assessments and implementing effective protocols.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
- Managed incident response activities effectively, minimizing damage caused by breaches or other security events.
- Monitored property and investigated areas of suspicion.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Established positive relationships with local law enforcement agencies, fostering cooperation during investigations or emergency situations.
- Enhanced access control for secure facilities through the implementation of advanced identification verification techniques.
- Conducted thorough investigations of security incidents, identifying root causes and implementing corrective actions to prevent recurrence.
Senior On-site Service Specialist
Ricoh USA
01.2006 - 03.2020
- Sort, route, distribution code and deliver mail consistently at selected times
- Support copy department as needed to keep printers in running order
- Shipping, receiving, packaging and on-line tracking for courier services that results in high levels of customer satisfaction
- Provide technical services for both on- and off-site locations
- Improved client satisfaction by addressing site-specific needs and concerns.
- Maintained inventory levels for uninterrupted service delivery.
- Enhanced communication with clients, providing updates on service progress.
- Resolved technical issues, minimizing downtime and enhancing efficiency.
- Provided training to new team members for consistent service quality.
- Optimized service routes to improve response times.
- Recorded and updated service logs, maintaining accurate documentation.
- Implemented safety protocols to ensure compliance with regulations.
- Assisted in the development of service schedules for optimal resource allocation.
- Facilitated client feedback sessions to improve service offerings.
- Enhanced customer satisfaction by providing timely and efficient on-site support for technical issues.
- Maintained detailed records of all service activities, ensuring accurate documentation and effective communication with colleagues and clients.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager so effective resolutions could be put into place.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Security Officer
Securitas Security
08.2018 - 02.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Customer Service Site Lead
Pitney Bowes
01.1999 - 01.2006
- Supervise team of five that services and supports client copy machines,85, and fax machines,85, for the entire building ensuring reliability of business function
- Prepare daily and monthly maintenance schedules, customer billing, weekly supplies, and inventory and manage team time cards in an accurate and timely manner
- Support shipping and receiving as well as the mailroom when backup is needed
- Named Employee of the Year and Service Representative of the Month
Customer Service Representative
PRWT, contractor to American Express
01.1999 - 01.2001
- Answered multi-line telephones to respond to American Express customers' concerns, cross referenced data and maintained accounts on a daily basis
Customer Service Representative
Manpower
01.1998 - 01.1999
- Handled shipping and receiving, general clerical, directed telephone inquiries and placed orders for sales department
Customer Service Representative
MCI/Cable
01.1998 - 01.1999
- Sold long distance and internet service to potential customers, answered inbound calls and monitored other sales representative's calls
Customer Account Associate
Xerox Business Service
01.1997 - 01.1998
- Handled shipping and receiving, sort and deliver main, prepare large copy jobs and key-op machines
Dispatcher/Unloader, Team Leader
Federal Express
01.1996 - 01.1998
- Loaded and unloaded air freight, coded and decoded routing labels for packages
Education
Diploma - business
St. John Neuman
Philadelphia, PATelecommunications - Communications
US Navy
San Diego, CA08.1982
Skills
Telecommunications dispatcher customer service security cost accounting shipping and receiving copy and processing mailing service
QUALIFICATIONS
Varied experience including business and telecommunications, clerical, shipping and receiving, security, billing, payroll, timekeeping, mailclerk, cashier, filing, checker-sorter, and mail inserting operator, coding and routing, copy machine operator, telephone operator, proof operator, warehouse worker, purchasing clerk, sales and telemarketing.
MILITARY
- U. S. Navy, Honorable Discharge
- Radioman
- Dispatched telecommunications, message data, and satellite communications operator. Assigned to base security.
- Civil Service, ten years
- Accounting Technician, ten years
- Received Medal of Defense and named Honor Guard for special officials and events.
Timeline
Security Officer
Securitas Security
08.2018 - 02.2020
Senior On-site Service Specialist
Ricoh USA
01.2006 - 03.2020
Security Officer
Allied Universal Security Services
01.2004 - Current
Customer Service Site Lead
Pitney Bowes
01.1999 - 01.2006
Customer Service Representative
PRWT, contractor to American Express
01.1999 - 01.2001
Customer Service Representative
Manpower
01.1998 - 01.1999
Customer Service Representative
MCI/Cable
01.1998 - 01.1999
Customer Account Associate
Xerox Business Service
01.1997 - 01.1998
Dispatcher/Unloader, Team Leader
Federal Express
01.1996 - 01.1998
Diploma - business
St. John Neuman
Telecommunications - Communications
US Navy
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