Nicholas Perdomo
Irving,TX
Summary
college student and I’ve proven that I can handle working as more than just an employee. I’ve been working since I was 16, I am a quick learner, a fast worker, and I have great customer service.
I am a leader and effective communicator, adept at enhancing customer satisfaction and streamlining operations. At Firehouse Subs, I led a team to boost sales through exceptional service and upselling. techniques. Skilled in cash handling and problem-solving, I excel in fast-paced environments, driving product improvements and fostering team collaboration. Achieved significant reductions in cash discrepancies, demonstrating strong analytical and leadership abilities.
Overview
3
3
years of professional experience
Work History
Shift Leader
Firehouse Subs
7601 N MacArthur Blvd #140, Irving, TX 75063
06.2023 - 09.2024
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Completed cash and credit card transactions accurately using POS software.
- Evaluated customer needs and feedback to drive product and service improvements.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Crew Member/ Crew Trainer
McDonalds
101 TX-114, Grapevine, TX 76051
07.2021 - 08.2022
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelors Degree - Criminology
The University of Texas At Arlington
Arlington, TXHigh School Diploma - Fire Science
Jack E. Singley Academy
4601 N MacArthur Blvd, Irving, TX 7503806.2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Staff education and training
- Staff supervision
- Staff training and development
- Goal setting and tracking
- Complaint resolution
- Daily workflows
- Client service
Timeline
Shift Leader
Firehouse Subs
06.2023 - 09.2024
Crew Member/ Crew Trainer
McDonalds
07.2021 - 08.2022
Bachelors Degree - Criminology
The University of Texas At Arlington
High School Diploma - Fire Science
Jack E. Singley Academy